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Evans Halshaw Ford Transit Centre Glasgow
20 Provan Road, Glasgow, G33 2FB
glasgow
4.3 (104,000 reviews)
Evans Halshaw Ford Transit Centre Glasgow
20 Provan Road, Glasgow, G33 2FB
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Terrible never again, I'll be glad to be rid of this terrible garage. Took motability car for service was told it takes 2 hours. 3 hours later im still sat waiting they're saying it'll be done soon, the fatigue and pain is now too much I've been out the house for far too long without my medications. I start vomiting in a bag, a further 2 hours i sit there vomiting in a bag waiting for my car. I look to the right and see the mechanics stood around eating ice creams. Beyond a joke and its due again next week for mot which i am dreading because they will no doubt keep me sat around 4 or 5 hours and i will end up in a flare up vomiting in a bag again. Car goes back end of may and glad to be rid of this shambles of a garage.
Visited Sun 03/05/2026 - Test drove Blue Fiesta which test drove fine - however there were a few issues with unexplained water coming from underneath, Trim on Drivers door window not fixed down and several marks on car. The two members of staff tried to sell extra products over the top of the asking price which we did not want - said they had spent £2000.00 on the car but did not explain what the £2000 covered saying that they were making a loss on the car! They did not want to try to negotiate a price and their manner was quite aggressive when we did not want to buy the car at the asking price saying that the car was not for us. My wife has had 3 full lease cars serviced there each year. We would have expected a less negative approach.
Buying the car was fine but as picking the car up was told they could not find the spare key and would phone me the following day 2 weeks passed and nothing so after 9 phone calls to the garage they finally phoned me to say they were now looking for it and nothing since , been in touch with complaints department 3 times and nothing from them either, getting the sale then ignoring the customer seems normal for this garage.
Warning: Poor Customer Care Despite Serious Faults I purchased a car from this dealership, and within 5 months the injector failed, followed by complete engine failure at 12 months (36,000 miles). Despite an independent engineer’s report showing that the engine had been incorrectly repaired prior to my purchase, the dealership refused to accept any responsibility or offer assistance. I had to rely on the finance company to resolve the situation. For a dealership of this size, this behavior is absolutely shocking. It’s clear they are more concerned with sales than with supporting their customers. Please exercise caution if considering buying from especially when they are selling vehicles with faulty engines and getting away with it.
So iv possibly had the worst experience at this store from start to finish. I purchased a pegeout from perrys vauxhall over the road, who I will always purchase from. Had it serviced there and they told me my wet belt is cracking and swelling at 52000 miles. So took it over the Evans halshaw over the road as its still under manufactures warrenty. They checked the belt and told me it wasnt swelling just cracking and if I want it replaced it'll cost £1490,(I have photos of my belt that has been taken off that they said wasnt swelling, but you can clearly see it swelling) which i think is just ridiculous they are happy to see a belt cracking and leaving parts of rubber falling off the belt and running round the engine. I then had the engine management light come on for a pre-cat fault the car was booked in for some work for 2 days (tues and wed) anyway so they was going to diagnose this fully when the car was in for the other job. However for some strange reason they decided the diagnose the engine management light on the last of the 2 days (wednesday) meaning that when they needed to order a part for that issue it wouldn't arrive till day 3 (Thursday) it needed a oxygen sensor replacing. The part had arrived Thursday monring prior to 11:50am as I rang the store that morning and they said it arrived. I mentioned on the phone that, can they ring me as soon as its done as I need the car back as I use this for my job. They rang me at 5:05pm! Not sure in what world it takes 5 hours to fit an oxygen sensor. So because of that I had to have a last minute extra day off work not earning any money because of this store and there decisions. I mentioned this to the manager and was told she'll look into it. Id never been to this store before in my life, the impression iv been given from peugeout and this store in particular, I will be steering clear from ever purchasing a peugout and a car from this store in the future.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
