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Evans Halshaw Ford Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
merthyr tydfil
4.3 (104,000 reviews)
Evans Halshaw Ford Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
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Warning: Poor Customer Care Despite Serious Faults I purchased a car from this dealership, and within 5 months the injector failed, followed by complete engine failure at 12 months (36,000 miles). Despite an independent engineer’s report showing that the engine had been incorrectly repaired prior to my purchase, the dealership refused to accept any responsibility or offer assistance. I had to rely on the finance company to resolve the situation. For a dealership of this size, this behavior is absolutely shocking. It’s clear they are more concerned with sales than with supporting their customers. Please exercise caution if considering buying from especially when they are selling vehicles with faulty engines and getting away with it.
So iv possibly had the worst experience at this store from start to finish. I purchased a pegeout from perrys vauxhall over the road, who I will always purchase from. Had it serviced there and they told me my wet belt is cracking and swelling at 52000 miles. So took it over the Evans halshaw over the road as its still under manufactures warrenty. They checked the belt and told me it wasnt swelling just cracking and if I want it replaced it'll cost £1490,(I have photos of my belt that has been taken off that they said wasnt swelling, but you can clearly see it swelling) which i think is just ridiculous they are happy to see a belt cracking and leaving parts of rubber falling off the belt and running round the engine. I then had the engine management light come on for a pre-cat fault the car was booked in for some work for 2 days (tues and wed) anyway so they was going to diagnose this fully when the car was in for the other job. However for some strange reason they decided the diagnose the engine management light on the last of the 2 days (wednesday) meaning that when they needed to order a part for that issue it wouldn't arrive till day 3 (Thursday) it needed a oxygen sensor replacing. The part had arrived Thursday monring prior to 11:50am as I rang the store that morning and they said it arrived. I mentioned on the phone that, can they ring me as soon as its done as I need the car back as I use this for my job. They rang me at 5:05pm! Not sure in what world it takes 5 hours to fit an oxygen sensor. So because of that I had to have a last minute extra day off work not earning any money because of this store and there decisions. I mentioned this to the manager and was told she'll look into it. Id never been to this store before in my life, the impression iv been given from peugeout and this store in particular, I will be steering clear from ever purchasing a peugout and a car from this store in the future.
My 'walk in customer' experience of viewing, testing and subsequently coming to a part-ex deal agreement on a dealer approved used BMW from Evans Halshaw in Chester has been very good. Sales representative Max has been excellent throughout all of my three visits leading to the sale. I found him very polite and easy to converse frankly with. He was also very patient and helpful when I had a delay with insurance procurement.
I have recently bought a 2026 MG ZS Hybrid+ Trophy from this dealership. I will start with my experience before the purchase. I walked into the showroom wanting to look at MG, as I had been looking at other car makes like Dacia and Skoda. I did not have any knowledge of MG beforehand. After 20 minutes of waiting, which was annoying (I was close to walking out), I was approached by Paul. I can describe Paul as a friendly, charismatic, and straight-to-the-point person, which I like. I told Paul what I was looking for, and he recommended the ZS and HS. I then test drove the HS, but it was too big for me. Then another day, I test drove the ZS, which was perfect for me. My overall experience with Paul has been great. This was the only dealership experience where I did not feel pressured into buying a car or having to come up with some excuse to exit the dealership. I told them from the get-go that I was not looking to buy, but was looking at options. Paul respected my choice and did not pressure me into anything. Once I was happy to buy a car, but Paul still did not pressure me into anything. Whilst I was buying the car, I dealt with Callum, whom I also describe as friendly. After some negotiation for the car, it was agreed that I would buy the car that day with car mats, a full tank of fuel and tyre and alloy protection. MAKE SURE TO GET WHAT YOU NEGOTIATE IN WRITING. The process of buying the car was a little bit stressful; this was my first ever brand new car. This was not the dealership's fault; however, waiting for the credit broker to approve the finance took over 48 hours. Once it came through, I then organised a date to collect the car. When I collected the car, the final bit of paperwork was straightforward. I then went to my new car, unfortunately, this was not covered, and then revealed to me. As this was my first new car, I would have liked something like that, as I have seen this from other dealerships. When I sat in the car, I noticed that the fuel tank was not full, and there were no car mats. I went straight back in and notified Paul, who remembered that it was agreed upon and was very embarrassed. He then went to Callum, who stated that he did not remember what we agreed on (Again, if you agree on this, get it in writing). Fortunately, Paul rectified this straight away; however, he couldn't rectify the car mats. After the fuel was filled, I then drove off in my new car. After a day, I decided to clean my car, and I then found a few scratches on the car, which I was upset about, as this was a new car. I immediately took pictures and notified Callum, who booked me in for an appointment to fix this. This issue was fixed without any cost to me. I was thankful that they fixed it, but I was a little disappointed that the car was not prepared well before I collected it on the day of purchase. Whilst at my appointment, which was 2 weeks after I collected the car, I asked about my car mats (which the dealership said were ordered 2 weeks ago). Callum stated that, unfortunately, my car mats had not been delivered and that there was a shortage of ZS car mats and that it could take 1 to 2 weeks more to arrive. I accepted this, which leads me to now. The appointment was about 2 days ago at the time of me writing this review. Callum did say that he will call me when he gets the mats. I hope the mats come, and I will update the review when or if they come. CONCLUSION - Evans Halshaw MG Grimsby has been a good dealership for me so far, in comparison to past experiences I have had with dealerships and aftercare. Paul was always respectful to me and my choices and did not push me at all. I would say Paul is an asset to this company. I probably would not have bought the car from this dealership if Paul had not been there. Paul's customer service has been bang on. There are a few things to get the 5-star review: - Remember and write down what was agreed upon when you make a deal with a customer. This ensures trust in the company and customer. - When buying new cars, it would be great to reveal it. - Communication is key, call your customers and don't rely on customers always calling you. - Go the extra mile, when I had my scratches fixed, my car was not washed. It would have been nice for it to have been washed; this would be great customer service.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
