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(13,946 vehicles in group)
Went for a test drive on a Hybrid car and the battery was flat, paid £99 refundable deposit so that none could buy in the meantime as we wanted another test drive with the battery charged. The car was not for us and it’s took us 4 months to get the £99 back and had to go through credit card company to do it. Phone calls galore, broken promises, even emails wanting my bank details but nothing. If that’s what they do for £99 what would happen if I bought a car. I will not step foot in their sale room again. I advise others not to too
I recently purchased a used car from Max Powell at Evans Halshaw, Chester. He made the process simple and enjoyable. I was very happy with the part exchange deal I was offered for my old car and I purchased a service and MoT plan for a good price.Max also touched up the small stone chips that were on the bonnet. I am very happy with the service I received from Max and would recommend purchasing a used car from him.
I purchased a Citroen C5 Aircross from the Citroen Leeds dealership on 03/07/25. The sales ‘executive’ made a mistake and done the V5 before I collected the car and put the wrong address. He was assured that he could get it sorted. I am still waiting for this issue to be sorted despite being in multiple times to enquire and speaking to both business managers as well. I have now been informed the sales ‘executive’ has now left and I’m at a dead end because I refuse to pay for the dealerships mistakes.. The only person that seems to care is Robbie the service advisor and it’s not even his job to chase up!
I enquired on the Genesis website about a car, before the close of the day, they had replied and put me in contact with my closest local dealer. Ben called me we had an in depth discussion and arranged for a test drive. On the arranged day I arrived and everything could not have been more professional, the staff were welcoming, polite and attentive. everything was explained in intricate detail. at no time was any inkling of pressure was directed towards me to choose a particular spec of car. Ben, was helpful and a delight to discuss things with, he is now attempting to find the car within my specifications and price point. once this is achieved I will have no hesitation in making a purchase. an all round pleasant experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
