(View 15,407 vehicles in group)
Evans Halshaw Citroen Mansfield
Southwell Road West, Mansfield, NG18 4TR
Evans Halshaw Citroen Mansfield
Southwell Road West, Mansfield, NG18 4TR
(View 15,407 vehicles in group)
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When I purchased a brand new car. I was sold an extended warranty with Pendragon. I specifically asked if the clutch would be covered and was told yes. The salesman even highlighted the section in the paperwork. Started having problems with clutch after 15000 miles. The clutch pedal stays down so you can't change gear. You have to lift it up with your foot. Common fault in Vauxhall vehicles. Made a claim under warranty and they declined the claim. Pendragon won't even speak to you on the phone you have to email. DO NOT PURCHASE A WARRANTY WITH THIS COMPANY. TOTAL WASTE OF MONEY. I know have £2000 bill.
We found a car online and paid a deposit to have it brought down from Leeds. Unfortunately, after waiting over a week for the vehicle to arrive, the experience only got worse. When the car finally arrived, it was in a very poor condition compared to what we expected. There was no apology from the staff member regarding either the delay or the condition of the vehicle, which was extremely disappointing. Although we were told that the issues with the car would be rectified, the overall experience had already completely put us off purchasing it. The lack of communication throughout the process was frustrating, and customer service fell well below expectations. No apology. They have even kept the deposit we put on the car. If we had a better experience, better communication, an apology, we would've considered staying with this company. Based on our experience, I would not recommend buying from this company.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
