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Evans Halshaw BYD Bury
Crostons Road, Bury, Greater Manchester, BL8 1AA
greater manchester
4.3 (104,000 reviews)
Evans Halshaw BYD Bury
Crostons Road, Bury, Greater Manchester, BL8 1AA
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I bought my Mercedes B class 70 reg in February this year from Evans Halshaw in Horsforth and the start/stop never worked. I contacted them on Thursday last week and was faced by an appalling telephone system which kept cutting out so I emailed them. Once the person was back in the office on Monday this week the ball got rolling after which I booked my car in for a repair yesterday (Tuesday) which was much quicker than going to Evans Halshaw in Middlesbrough - even though it would have been much closer to home as the earliest they could fix it was late May! I picked the car up today - Wednesday - and it was fixed. Overall a mixed experience but I cannot fault their aftercare once they responded to me.
Customer service from the Service desk is not what it used to be. Very confusing comms around collection of the car and health check, which we weren’t expecting. Told they had left voicemails which hadn’t been left. Invoiced for the free service and thanked for online payment which added to the confusion. I was confused and it seemed work had been done without my authorisation. I didn’t appreciate the stand offish manner I received. We will be going elsewhere for service and MOT in future.
I had an amazing experience buying my Corsa and part-exchanging my Adam. I couldn’t recommend Robert enough! I was nervous about the process going in but felt completely at ease when dealing with him. There was no pressure and he genuinely cared about helping us get the best deal. He made everything about the process so easy! Won’t stop recommending him to anyone that will listen! 🙂 thank you so much, I am so happy with the service and will be back in a few years!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
