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Driven Of York
Colton Lane End, A64 Bilbrough Top Services, Tadcaster, LS24 8EJ
tadcaster
4.1 (405 reviews)
Driven Of York
Colton Lane End, A64 Bilbrough Top Services, Tadcaster, LS24 8EJ
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\u2605\u2606\u2606\u2606\u2606 - DO NOT BUY FROM THIS DEALERSHIP RUN Don\u2019t WALK ! I wish I could give zero stars. I purchased a 2020 Jaguar F-Pace from Driven of York on 20th January 2026 for \xa319,800 (\xa37,000 deposit + \xa313,800 finance). The deposit was my inheritance from my late mother. FOUR DAYS LATER, the engine management light came on. I had the car independently inspected at a qualified garage. The diagnostic report showed 18 CONFIRMED FAULT CODES across 8 critical systems including: \u2022 Emissions system failure (will not pass MOT) \u2022 Gateway module internal failure \u2022 Multiple electrical short circuits (potential fire hazard) \u2022 Control module processor failure \u2022 Body control module faults Total estimated repair cost: \xa32,000-\xa34,000+ The independent garage mechanic\u2019s professional advice? \u201cTake the car back and hand them the keys.\u201d THE DEALERSHIP\u2019S RESPONSE: When I contacted them, I was met with: Ryan (Owner): Sent an aggressive, insulting email calling me names, mocking my family, and threatening to cancel the deal rather than fix the car he sold me also this was actually on Friday and I bought the car on Tuesday First thing I called the garage and spoke with Max who was sooooo rude ! So I asked to speak with the Manager and placed on hold for me to be placed on hold , I\u2019m told he\u2019s in a \u201cmeeting\u201d so i wait for three anxious hours before calling back and this time I\u2019m told the managers now left for the day \u2018 So I\u2019m Left utterly devastated, confused and quite frankly comfused at how any managed sorry \u201c owner \u201c even has a business at all . Were talking about a \xa320k car the very least he could have done was return my call and give me some sort on reinsurance and that he had to leave but for to be just ignored and me wait for 3 hours \u2018 Even one of his obnoxious and smarmy Usual car sales Man could have called ! These three are the type of men that do fall into the negative stereotypes, Ryan the manager oh sorry \u201cOwner\u201d ( he informed me Of this and claims as he\u2019s the owner he can do what he likes this guy has serious delusions of grandeur ) and will call me back . Jason (Staff Member): Called the faults \u201cminor issues\u201d (18 fault codes including internal component failures is NOT minor). Spoke over me, told me \u201cdon\u2019t interrupt when I\u2019m speaking,\u201d and when I explained the deposit was my inheritance from my late mother, he said \u201cI\u2019m not interested\u201d ao I asked how woukd he feel if someone treat his wife / aunty / sister etc like this for him to reply \u201c don\u2019t bring my wife into this \u201cand hung up on me. ( gaslighting lying lunatic . Max (Staff Member): Initially lovely on purchase day, but pushy real pushy and no patience which resulted in me informing him I have autism and he is making Me over whelmed and then became dismissive when I reported the faults saying oh it will be nothing just bring the car back ( 140 mile Round trip ) To which I rejected as they could turn the error code off , if they had done these checks like stated In the sale they\u2019d have seen them all \u2018 They sold that car either not as inspected as stated & sold Read the other reviews !! It\u2019s on me that I never , THEY ARE NOW REFUSING TO DEAL WITH ME and routing everything through the finance company while misrepresenting the severity of the faults. WHAT I\u2019M OWED UNDER CONSUMER RIGHTS ACT 2015: \u2022 Full refund of my \xa37,000 deposit \u2022 Settlement of the \xa313,800 finance \u2022 Collection of the vehicle at their cost Instead, I\u2019ve been: \u2022 Bullied and intimidated \u2022 Lied to about the severity of faults \u2022 Treated with complete contempt \u2022 Made to cry at work over how I\u2019ve been spoken to PLEASE AVOID THIS DEALERSHIP. They were lovely until the car developed faults, then showed their true colours. No one should be treated this way, especially when spending their late parent\u2019s inheritance on what turned out to be a \xa320,000 lemon. I have filed complaints with: \u2022 Trading Standards \u2022 The Motor Ombudsman \u2022 The Financial Conduct Authority If you value your money, your mental health, and basic human decency - go elsewhere.
DO NOT USE DRIVEN OF YORK!!!!! I don\u2019t even know where to start this is the WORST car garage you will ever come across. My partner has recently bought a car from here,about 3 weeks ago. Within a day the engine warning light came on, he rang them and they said get it plugged into a diagnostic machine and let us know what the problem is, anyway problem came back as a failed DPF, speedometer wasn\u2019t working and the mileage gage wasn\u2019t working. This isn\u2019t an issue that just appears and the garage local to us said that this has just been cleared off the system and not sorted. They got the car is asap, which we would expect considering we had the car a day and also had paid \xa3100 on collection for 3 months warranty. When my partner dropped the car of he was told for the inconvenience that they would fill his car up with fuel, great, however we had to pay per mile on the hire car+ Vat. My partner argued the case that it wasn\u2019t fair as he had only had the car a day and Jason said we will see what we can sort out with the boss (Ryan) when he\u2019s back. We\u2019ve come to pick up the car, considering we live 1 hr away from the garage and and it\u2019s a 90 mile round trip here and back they were wanting to charge us \xa372 for the cost of the hire car, which then meant that the \u2018complimentary\u2019 full tank of fuel was pointless cause we were having to pay per mile on the hire car, which can I add was a 2015 Volvo that was unclean. Asked to speak to the manager Ryan, who is the absolute WORST manager I have ever come across, no people skills and no management skills. He wouldn\u2019t even come and speak to us a first, my partner had to ask 3 times before he came, then he stood and point blank refused to do anything for a paying customer on a faulty car that he had sold to us. I have never come across someone that thinks they are so much above everyone else, cocky,arrogant,incompetent and rude in my life. God forbid it wasn\u2019t his own business because I\u2019d question how he got title as manager. The showroom is scruffy,cold,nothing to it and majority of the staff are incredibly rude. I don\u2019t think I\u2019d ever buy a car from here even if it was the only garage open, I\u2019d rather walk. So much so if it breaks within the next 3 months I\u2019d rather pay out my own pocket then use warranty there cause they are the biggest load of liars ever. Anyways in conclusion to this don\u2019t buy a car from driven in York if you don\u2019t want severe disappointment.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
