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Dinnages Ford Brighton
Victoria Road, Portslade, Brighton, BN41 1XD
Dinnages Ford Brighton
Victoria Road, Portslade, Brighton, BN41 1XD
I took my car in to Dinnages for a product recall and bought a used car that I saw. The staff were very helpful and Oliver made clear all the stages and answered all my questions. I can recommend taking out their service plan as this helps with the cost of the service and MOT. Thank you Oliver for all your assistance.
Please don\u2019t take your car to Dinnages We took our car to Dinnages expecting a high standard of service and were prepared to pay a higher price for the reassurance that comes with using a main dealership. Unfortunately, our experience was very disappointing. Not only did we end up with a significant bill, but we also felt there was a lot of blame-shifting and very poor communication between staff. The staff were polite and welcoming, but communication between the different departments seemed extremely poor. Unlike at a small independent garage, you have no opportunity to speak directly with the technicians working on your car. Instead, you have to rely on the service staff, who were often apologetic but unable to give us clear or consistent explanations about what had actually happened. Most concerning of all, we had to take our car back to Dinnages three times for the same issue. Despite this, we were assured that the car was safe to drive. Ultimately, the problem resulted in the car having to be scrapped. The car had been well maintained for the previous six years and had given us no significant problems, which makes the whole experience even more frustrating. We deeply regret ever taking the car to Dinnages. Based on our experience, we would certainly never use Dinnages again and would strongly recommend others consider using an independent garage instead.
I recently got a car from Dinnages and had a fantastic experience, especially thanks to Sam Brown. He was extremely helpful, friendly and professional throughout the whole process. He took the time to answer all my questions, made everything really straightforward and went above and beyond to make sure I was happy with the car. It\u2019s not often you come across someone who genuinely cares about providing a great customer experience, but Sam definitely did. I\u2019m really happy with the car and would highly recommend Dinnages, especially if you\u2019re lucky enough to deal with Sam!
We had a really good experience buying a second-hand car from Dinnages. From our very first call and visit, Olly was professional, welcoming and helpful. He answered all our questions without ever being pushy or trying to convince us to buy. What really stood out was the feeling that, if anything went wrong, they would be there to help, and that\u2019s exactly what happened. On the day of collection, the dashboard suddenly lit up with what looked like every warning light possible. Olly immediately called one of their experts to diagnose the problem. It turned out the battery had gone flat and needed replacing. They didn\u2019t have the correct battery available at that location, so someone had to drive to another branch to collect one. We had to wait a couple of hours, but Olly kept us informed and made sure we weren\u2019t left disappointed. We\u2019d been looking for a car for quite a while and had experienced all sorts of levels of service from different dealerships. Not every dealer gives you the confidence that they\u2019ll still be helpful once the sale is complete. Dinnages certainly did. Really happy with the car and, more importantly, with the service we received. A big thank you to Olly for making the whole experience so straightforward and for going the extra mile when an unexpected issue came up. Highly recommended.
We followed Olly from Haywards Heath to Portslade knowing it would be a pleasure to deal with him again. He is kind, patient, knowlegeable and very understanding. Explains the process every step of the way, however many times it takes for two older folk to make their minds up!! Thank you so much Olly for making the entire process stress free.
Really happy with the whole experience. Sam was really helpful and made everything easy when we bought the car. Even while he was on holiday, he still helped us a lot whenever we had any questions. Really appreciate all his support and would definitely recommend Sam to anyone looking to buy a car. Thanks again, mate!\u201d
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
