Dean Smith Car Sales
Pine Street Garage, 6 Pine Street, Manchester, M26 2UW
Dean Smith Car Sales
Pine Street Garage, 6 Pine Street, Manchester, M26 2UW
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\u200bHighly unprofessional and dangerous experience. Avoid!! \u200bI bought a used BMW from this dealership that turned out to be completely defective and unroadworthy from day one. Within the first 3 days, a heavy vibration was reported and a fractured suspension coil spring was diagnosed by their own mechanic, but repairs were constantly delayed and stalled with excuses. The car also had water leaking into the rear footwell. \u200bDuring a necessary trip, I was forced to pay out of pocket to replace dangerous, dry-rotted tyres that were splitting. On day 28, the car suffered a catastrophic prop-shaft/rear diff failure (the exact area causing the original vibration) and became completely immobile, this fault was well known as well. On the day it broke down, the brakes were also smoking directly into the cabin and oil leak behind engine and top of gearbox. \u200bWhen I legally rejected the vehicle within the 30-day window, the dealer refused a full refund and tried to unlawfully deduct nearly \xa31,000 for mileage (1,866 miles). To avoid a lengthy Small Claims Court battle, I had to accept a financial loss just to get my money back and end the nightmare. \u200bShockingly, the dealer has now put the exact same car straight back up for sale at the original price, using the same old MOT, without legally verifying that these major safety issues have been properly resolved. \u200bTerrible vehicle, shocking communication, and zero respect for consumer rights. Avoid this dealership at all costs or at the very least, avoid this specific car!
I saw a car advertised, so called them and was given a courteous and professional response. I travelled 170 miles and found the car to be exactly how it was described, so I was extremely impressed with their honesty and friendly service. Needless to say I purchased the car and am very happy overall. I would definitely recommend these guys. Top traders.thanks again Dean Smith car sales team.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
