Are these results helpful?
Help us improve
Crosby Park Garage
2 Coronation Road, Crosby, Liverpool, L23 3BJ
Crosby Park Garage
2 Coronation Road, Crosby, Liverpool, L23 3BJ
Arranged to view a car earlier in the week, test drove on Friday, car ready to collect on the Saturday. Chris looked after the sale from my initial enquiry to collection of the car. Fantastic service from him throughout, no pressure or being pushy like you can get in some places. Chris was also open about minor maintenance the vehicle required prior to collection, so everything was fully transparent. Fair valuation on my part exchange and a fair price on the car I purchased. Could not have asked for a better experience. Friendly, professional, straightforward and stress free \U0001f44d
Bernie was a delight! So helpful, made things so easy and felt reassured the whole time, nothing was too much even though it was question after question and he found me the perfect car. Thank you so much Bernie and look forward to picking up my new car next weekend. Fab customer service, beautifully kept garage and Bernie was a star! x
I came to view a 2023 Ford Focus with my father, who was left disabled after a stroke in 2022, on 11th June. From the moment we arrived, Chris was absolutely fantastic. He was patient, welcoming, and gave my dad all the time he needed to speak without ever making us feel rushed. His friendly personality really stood out, especially compared to some other dealerships where you can feel like just another customer. I returned on 16th June to collect the car, and once again Chris went above and beyond. He took the time to give me a full walkthrough of the car, explaining all the main features and making sure I felt comfortable and confident before driving it home. A huge thank you to Chris and to everyone who worked on preparing the car. It\u2019s clear that the vehicles are looked after to an high standard, and the customer service was excellent from start to finish. I wouldn\u2019t hesitate to recommend this dealership to anyone looking for a quality car and a genuinely great buying experience.
Customer service here is very poor and the staff can become mildly aggressive if you ask why something that you asked to be carried out (electronic diagnostic) when dropping the car off and was accepted by the service individual who took my keys, was not undertaken. To be told it needs to be booked in beforehand as it takes approx 1 hr to connect to Nissan GB servers (as I quote "they are very slow"). Here's a thought, maybe plug in the OBD as you start the service and then work the service in parallel whilst you await the results back. To be honest, with a full service costing \xa3379, I would have expected the diagnostic tool to be used to show up any potential errors or additional servicing needs as a basic.
I recently had another excellent experience with Nissan Crosby and wanted to leave a review to recognise how helpful and professional the whole team have been, especially John in the service department. Every member of staff I\u2019ve dealt with has always been polite, welcoming, and genuinely helpful. I previously had my car serviced there and the whole process went really smoothly from start to finish. Communication was excellent, everything was explained clearly, and the service itself was carried out efficiently with no issues at all. More recently, I had a problem with my vehicle after it had been with Stoneacre Sefton Street for nearly a week. I was told the issue had been fixed, however less than 24 hours later the exact same problem happened again. The RAC attended and towed the car back with a report confirming a failed 12-volt battery dead cell. The team at Nissan Crosby were extremely understanding and helpful during what was a very frustrating situation. John in service particular was professional, reassuring, and kept me updated throughout he went above and beyond.He understood the situation and listened to my concerns It really highlighted the difference in customer care and service standards between Lisa the service manager at Stoneacer Sefton Street who refused the car to come back and was the most unpleasant person I\u2019ve dealt with for a long time. Thank you again to John and all the staff at Nissan Crosby for your excellent support and professionalism. It\u2019s very much appreciated and I wouldn\u2019t hesitate to recommend them.
After looking for a car for a while I found Crosby park garage, as it was a second hand car you hope everything will be fine and the after care if anything should happen, well this I have found out because of the adblue sensors. Twice my car has been in and the after care is fantastic the staff are very friendly especially Chris in services nothing is too much. I've told my friends and family about this place and when I eventually change my car it will be here I shall return to.
I recently had another excellent experience with Nissan Crosby and wanted to leave a review to recognise how helpful and professional the whole team have been, especially John in the service department. Every member of staff I\u2019ve dealt with has always been polite, welcoming, and genuinely helpful. I previously had my car serviced there and the whole process went really smoothly from start to finish. Communication was excellent, everything was explained clearly, and the service itself was carried out efficiently with no issues at all. More recently, I had a problem with my vehicle after it had been with Stoneacre Sefton Street for nearly a week. I was told the issue had been fixed, however less than 24 hours later the exact same problem happened again. The RAC attended and towed the car back with a report confirming a failed 12-volt battery dead cell. The team at Nissan Crosby were extremely understanding and helpful during what was a very frustrating situation. John in service particular was professional, reassuring, and kept me updated throughout he went above and beyond.He understood the situation and listened to my concerns It really highlighted the difference in customer care and service standards between Lisa the service manager at Stoneacer Sefton Street who refused the car to come back and was the most unpleasant person I\u2019ve dealt with for a long time. Thank you again to John and all the staff at Nissan Crosby for your excellent support and professionalism. It\u2019s very much appreciated and I wouldn\u2019t hesitate to recommend them.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
