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Cheshire Motor Car Sales Ltd
UNIT 7 VALE TRADING ESTATE, FURNACE STREET, DUKINFIELD, SK16 4JA
Cheshire Motor Car Sales Ltd
UNIT 7 VALE TRADING ESTATE, FURNACE STREET, DUKINFIELD, SK16 4JA
I bought a Suzuki SX4 S-Cross from this dealership online. As I lived several hundred miles away, I called for more information and was told the MOT was clean and the car was in good condition. I specifically asked about the timing chain due to the mileage and was told the car had a cambelt and water pump, which could be replaced before delivery for an additional \xa3200. I paid this charge. Delivery took over two weeks and was rearranged twice. One cancellation was due to a family emergency, which I understood, but the second was made only hours before delivery. I was told the driver had been out watching football the night before and had decided not to come. This resulted in another day off work at very short notice. I then took the car for inspection at an independent garage. He found two tyres at or below the legal limit, the other two significantly worn, and an active gearbox oil leak. Both should've shown on the recent MOT. Most concerningly, they confirmed the car had a timing chain, not a cambelt, meaning the \xa3200 cambelt/water pump charge could never have been carried out. I contacted the dealership and they agreed to refund the \xa3200 and offered \xa340 towards two tyres. I also raised the oil leak, and was told repairs would be paid by the dealership if the quote was reasonable. Despite providing photographs of oil dripping in the garage, I was then later told it didn't appear to be active. Given the number of issues identified shortly after purchase, I became increasingly concerned about the safety and reliability of the vehicle and formally rejected it under the Consumer Rights Act on 14th July, less than a week after receiving it. I requested collection but this was delayed by over two weeks, and I was even asked at one point to drive approximately 55 miles to an airport so their driver could fly down and collect it. Once collected, I was told my refund would be made within 14 days. Despite already having my bank details, I had to provide them again a week later, after I asked if my refund was being processed. The 14 days passed without payment or any response. I only received a response after warning that I would take legal action. I was then told my emails had gone into their junk folder and that the director was on holiday, so the refund would be processed the following day. My refund eventually arrived 16 days after the car was returned. Overall, this was an extremely stressful and disappointing experience. The combination of incorrect information about the cambelt, the condition of the car, delivery issues, difficulties arranging collection and the delay in processing my refund left me without a car for over a month and with a significant amount of money tied up. I would strongly recommend anyone considering buying from this dealership to carry out independent checks and carefully consider the poor reviews before committing to a purchase.
Edit. 6 months later. All in all I have spent \xa34000 repairing all the defects my mini came with over the last 6 months since the purchase, quite unbelievable. Now left with a noise no mechanic can trace. I give up and cannot sell it either, so like a previous poster, i have made a massive loss and will need to take a bank loan out to buy a new car. This company see you coming and have the last laugh, how they are still trading is quite amazing. I bought my mini from here a few weeks ago. Drove from the dealership back home to north wales only to get stuck in traffic 30 mins later with the oil light on and the engine smelling. I phoned Steve after pulling over who let me know he would help to sort it out at my local garage once home or return the car( but 30 mins into the journey and in traffic ,turning back didnt seem so appealing). Got home in the end to find only 1bar of pressure in the tyres, id have liked to think a dealership wouldn't have had me drive so far with seriously under inflated tyres?. I asked my garage to investigate the issues and give it a once over like an MOT( although the dealership MOT has no advisories). The engine smelling is an oil leak around the oil filter housing, the oil light is a faulty sensor, there is a shock absorber leaking and front discs are also an advisory, which only leaves me thinking their MOTs are "generous" at the dealership. I've emailed Steve four times, with various queries, most recently asking if the V5 had been sent off, no reply, I've also asked if he is willing to help with the \xa3988 costs i now have , no reply. Obviously the warranty is very limited, what they don't tell you is it is limited to one claim per 12 months, only a \xa3500 limit and labour limited to \xa340 per hour(it's been no use to me). It's lucky im a mini enthusiast and willing to invest in it, but for someone else maybe not the case. I would say to anyone buying from here, take a mechanic with you, be wary, you may be lucky or maybe not , be wary of the clear MOTs and don't pin too much on the warranty or after sales contact. Edit* Steve never did send off the V5 form, here i was thinking maybe it was lost in the post only to check with the DVLA that it was never issued in the 1st place, last date of issue being 2023. On further investigation the V5 green new keeper slip has a date of 7/2025, i bought the car 1/2026!!, im guessing this is the date the previous owner wrote on the slip for steve, who probably never had the V5 in his possession at all!!!. Scrolling through the history of reviews on here, there is a random pattern of this happening with the V5 forms. Never have i dealt with such an underhand company.
Asked about a car for about a week,arranged to go this morning having driven 1 hour to look and then told the car had sold the night before absolutely disgusting attitude and no people skills at all please avoid,as to your reply you have lied about informing me because you did not,and what is you decided to horn explain?PLEASE READ OTHER REVIEWS ON OTHER PLATFORMS ABOUT THIS PLACE
Bought a car from here at the end of 2023 and after spending lots of money on repairs, it is no longer drivable and I need a new car. When you buy the car and they tell you they can put a new timing belt on for \xa3200 don\u2019t do it. They did it with me and a mechanic told me his mate bought a car from there recently and they offered the same to him for \xa3200 when a timing belt for that make of car would normally cost around \xa3900. Obviously they\u2019re taking the money and not doing anything. If it sounds to good be be true, it is.
Bought a honda civic from here in august of 2025 a week later the engine light came on with excessive smoke from the exhaust, also the auto stop start light being on. Took the car back and they tried telling me it was just a faulty battery, I argued and said the catalytic converter was faulty. They then replaced the battery and the cat and I collected the car. Since then the car has been burning oil and continues to smoke although less than originally. I top up the oil every month and now 6 months down the line the engine light has come back on saying the cat needs replacing again. I took the car to my local garage as per the warranty and they have told me it needs a new cat as well as an engine rebuild to prevent oil burning as if I just replace the cat the burning oil will cause the cat to fail again. The warranty company says they will only pay \xa3500 when the quote is \xa34800 on a car that isn't worth near that. The warranty claim limit was never explained to me when I bought the car. You buy a car with warranty as that gives you confidence in the car. Seemingly in this case the warranty isn't worth the paper it's written on. I phone up Cheshire car sales only for them to say they wouldn't get involved as "it's a used car and things like this happen" and they "can't really do anything with this". Don't buy from here 6months after you buy a car for \xa34k you have to spend another \xa35k on the car to fix it. 0/10
I spoke to customer service twice about a car ,gave contact details but no response from showroom people. I reserved the car before I checked car is available but after I reserved it,they increase the price on website .they thought someone is showing interest in this car therefore they increase the price. Not happy with this unprofessional service.
Bought a 7 seater from these. Engine management light was on within a week and I was forced to pay for the car to be delivered back to them. Also had no log book, so they taxed the vehicle for me whilst I was on the phone to them, only to find out weeks later when I was in court (because of them), that they taxed the wrong vehicle by accidentally putting the wrong registration details in. AVOID
I Have the bank invoice .They touch the ODOMETER, they take away miles . They said only 1 owner and had 4. I bought a Seat Toledo with 3 years . \xa37000 They brought it to my house with a broken water pump and the temperature light on. Two days later the particle filter failure came on. They went through the toll bridge without doing it and I got fines because the car was in my name. I bought it in person and I always had the feeling of dealing with an underworld gangster. Run away from these people, it's a guaranteed scam.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
