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Chana Car Centre
152-158 Wheelwright Lane, Ash Green, Coventry, CV7 9HR
coventry
4 (194 reviews)
Chana Car Centre
152-158 Wheelwright Lane, Ash Green, Coventry, CV7 9HR
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Purchased citreon van from chana cars, not one for leaving bad reviews, my experience and issues with the van has been despicable. Since owning the van I have had to take it in under warranty to their garage 5 times and the issues have still not been sorted. I have now taken it to my local trustworthy garage and forked out of my own pocket to pay for the repairs despite the van being under warranty as I no longer trust them. I purchased the van on the basis they said they would fill the air con gas tank and replace the cam belt, with a mot and service. When picking up the van they confirmed all sorted. I drove the van home and noticed black smoke to be coming out of the exhaust, window washer pump not working ( red flag, how did it pass MOT if this wasn\u2019t working???) air con not working, stop/start not working. They agreed to have a look at these issues and resolve. They sorted the washer, and I had to go back for the air con whilst they await delivery ( they replaced the pump and not filled it with gas, another costs I\u2019ve had to pay for) The engine light came on again 4 times, each time I took it back they kept it the whole day, I lost 4 days of work due to having to keep taking it back for the engine light. They never said what the issue was and now assume they basically just switch the light off. By this time I no longer trust them so took it to my local garage to diagnose and double check if the cam belt was replaced, they confirmed the fan belt needs replacing ( hence the engine light) and the cam belt has NOT been replaced. I\u2019m so disappointed in this company, I\u2019ve only had the van 2 months! And have had to pay for repairs including the cam belt out of my own money despite it being under warranty. I totally recommend not to buy from this place. > > The sales man was friendly and supportive when he found out however nothing has been done about it and I don\u2019t trust the repair centre so don\u2019t even want to take my van there. The only aspect that would make me happy is for them to reimburse me for the money I have had to pay for the repairs. Sent from my iPad
Brought a van one week ago, found an oil leak after 2 days of having it and then 4 days later the van doesn\u2019t start so I try to call the company but my calls won\u2019t connect on my phone so I phone off my partners and it goes through to them telling me to get it towed from Manchester to them so they can look at it. So that\u2019s a days loss of money plus whatever it will cost to get it fixed, not happy
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
