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I strongly urge anyone considering Carsa Gloucester or dealing with Carsa nationally to proceed with extreme caution. I paid a “fully refundable” £39 deposit to test drive a vehicle. After reading deeply concerning reviews about the Gloucester branch, including serious safety and duty of care issues, I cancelled immediately and was assured my refund would be processed. Two weeks later, I am still chasing my money. Despite multiple follow-ups, I have received nothing but empty assurances that my case has been marked “urgent,” with no actual action taken. I even gave a clear deadline for resolution, which they ignored completely. At this point, this is no longer just poor customer service — it is the unlawful withholding of customer funds. I am now escalating this formally and will be pursuing further action. I will also be continuing to share this experience publicly so others are aware of how this company operates. If you value your time, money, and peace of mind, I would seriously reconsider dealing with this company.
I have finally bought a good car at a decent price. What is dreadful is the complete lack of communication or lack of ownership between site and the central teams. Turning up to site and no one has told them. Arranging finance that no one has been made aware of. Trying to get my holding deposit returned (£500 for V5 document) still not happened. Site blame central teams. Central blame site but in the end no one actually seems to care. So in short, if you have the patience of a saint you will get a decent deal. The pain involved in getting it over the line is demoralising.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Carsa Mountsorrel
58 Loughborough Road, Mountsorrel, LE12 7AT
