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I purchased the vehicle on 10 April 2026. The vehicle suffered a serious fault on 30 April 2026, and it was recovered back to you on 1 May 2026. Despite this, the vehicle remained on your forecourt until 22 May 2026, when it was finally taken to Volvo for diagnostics and repair. I have now been without my vehicle for a total of 8 weeks. Throughout this period, I repeatedly asked you for updates or a timeline for when my vehicle would be repaired. You informed me that diagnostics and repairs would be lengthy, but you did not provide any timeframe at all. On 28 May 2026, I emailed you to cancel the agreement under my rights within the Consumer Rights Act 2015, as the vehicle was not of satisfactory quality and had been unavailable for an unreasonable length of time. On 29 May 2026, you rejected my request, claiming I had agreed to repairs — despite the fact that I had clearly exercised my right to reject. You have also refused to release my vehicle unless I pay a disputed courtesy‑car recovery fee. I have challenged this fee multiple times, yet you have stated that you will continue to withhold my vehicle until it is paid. This is not lawful or reasonable I have emailed twice trying to cancel my agreement but haven’t had a single reply, they have had the car u purchased now for over 2 months and never gave me an update on the situation. They are absolutely useless so I advise anyone and everyone STAY AWAY FROM THEM THEY TAKE YOUR MONEY AND IGNORE YOU !!!!!!!! Carsa Bolton👎
Viewed car at Carsa Gloucester. Adam from the workshop walked around with us and noted any paint niggles, came back 3 days later and he had gone above and beyond to the car looking perfect! Had a small aircon issue during heat wave within 30 days and Adam solved it no problem! Great service and has made me feel secure to return!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Carsa Halesowen
124 Dudley Rd, Halesowen, B63 3NS
Carsa Halesowen
124 Dudley Rd, Halesowen, B63 3NS
