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Carsa Cannock
Eastern Way, Cannock, WS11 8XR
cannock
4.4 (11,607 reviews)
Carsa Cannock
Eastern Way, Cannock, WS11 8XR
Booked a test drive and was told that the car would be delivered to the nearest garage in 6 days then got a phone call 1 hour before the appointment to let me know it wasn’t delivered but they would ring soon as it was, 1 week later it still wasn’t delivered I got a message saying that they were refunded my money for the test drive called in the garage they told me they would reserve it and get it fast delivery ,another week phoned to see if the car is there it’s not no longer reserved and is now advertised for mot money than it was 3 weeks ago , will be going elsewhere
Incorrect information given over the phone on a few items linked to the car, before travelling to a viewing. Managers aware but not willing to accommodate the issue. Car wasn't cleaned to any professional standard. The sales person we dealt with at the venue was pleasant and professional.
My appointment was on Wednesday 29/04/26 @ 11:00 i turned up on time and the car wasn't there. I have to drive back and come back again with the petrol being so expensive. On my second trip i spent more than 3 and half hour until the finance closed, while the finance was approved in advance. Full day waisted and the following day i spend also more than 3 hours. The processes is so slow and time consuming. Need more synchronise processes and speed things up. Also have a compensation process in place for disappointment customer.
Having purchased a Honda from Carsa I have to admit, the after sales team and customer service team have been brilliant. Can’t fault this company and highly recommend them to anyone after a great deal on a nearly new car. To point out some highlights, Sam from resales was amazing, Anothrr Sam from Durham was really good, dealt with my niggles without hesitation and let us have a good test drive of the vehicle to make sure we were happy. Even today’s experience over the phone registering my new number plate was flawless. Honestly guys, keep up the great work, your entire team are a testament to how things should be done 👍
When I did talk to an advisor about the car they were very unsure about the cars history. It also took over 4 hours for the process to be completed when we could finally go home. when we did go home there was still multiple customers waiting after the shop was supposed to be closed so I think it’s fair to say the store isn’t very efficiently run. The paperwork should have at least been drawn up before we got there not once we were there.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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