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Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
merthyr tydfil
4.8 (1,888 reviews)
Capitol Volkswagen Merthyr Tydfil
Pentrebach Road, Merthyr Tydfil, CF48 1YA
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Avoid this place....terrible service especially from the so called Manager who told me lies. They completely wasted my time and not a single apology. Just made excuses about high staff turnovet...sorry not my problem. I will never use this disorganised and unprofessional company again.
Newport Ford mechanic broke 2 of my locking wheel nuts and they refused to cover the cost of new ones. The arrogant service assistant told me they're trained to the highest standard so it couldn't have been their fault. I came to pick up the van and one of the two new tires was at half pressure... visibly flat. 'Trained to the highest standard' ... yeah right. Embarrassing, arrogant and disinterested. Avoid.
The whole experience with the team was spot on from start to finish. I purchased a Volkswagen Tiguan, and Luke was an absolute star throughout. He’s such a nice bloke, really easy to talk to, and explained everything so clearly. I felt completely at ease the entire time and appreciated how well I was kept informed during the process. It’s rare to feel this looked after when buying a car, but they nailed it here. Couldn’t recommend them highly enough!
I had a great experience buying my previous car from Cupra Gloucester, which encouraged me to return there for my most recent purchase. Unfortunately, the aftercare experience hasn’t been as positive this time. I’ve had a couple of minor issues/ questions, but I’ve struggled to get a response from the sales person , whether by email or phone, to help resolve them.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
