Brooke MOT Centre Ltd
Unit 25 Brooke Industrial Park, Norwich Road, Norwich, NR15 1HJ
Brooke MOT Centre Ltd
Unit 25 Brooke Industrial Park, Norwich Road, Norwich, NR15 1HJ
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Recently purchased my car from John at Brooke\u2019s and would like to say that as I live so far away I relied on the very accurate description that I received from him. All contact with the team was very helpful and professional and the sale went through very smoothly. I would recommend them especially John to anyone.Thank you to you all.
Viewed car and found some issues and was told they would sort them etc car will come fully valeted to, I put deposit on car waited two weeks, for it to be available to collect when arrived I waited ages for them to bring it to me car hadn\u2019t been cleaned even thou they told me a time to collect, I wanted test drive it make sure all ok, car drive terrible pulling left and right, hand break still went right to the top even thou it failed mot on it, nothing been done to the car what they told me they would do, unfortunately I walked away as they hadn\u2019t done what they told me they would do, I got my deposit back, but it\u2019s annoying when u wait 2 weeks for a car and not to be ready and not described how they said it would be, I wouldn\u2019t trust them at all.left 2 star review because they gave me deposit back.
Dealt with Rupert and purchased a Porsche Cayenne S remotely, this was easy and he was helpful in answering any questions. There was a delay in getting the vehicle prepared and the standard of preparation with respect to internal vehicle cleanliness and exterior polishing/detailing needed improvement. After sales 10/10- John and Ellie were really helpful, we had various snagging issues with the car following collection and they were all resolved promptly without regard to cost. Good communication and willingness to help rather than negate responsibility. Overall a positive experience.
I have given BMC another shot after speaking with John and they sorted out the car I was after. Picked it up today and I'm happy with the car. The owner (sorry I didn't catch your name) even gave me some money for diesel as he noticed it was very low. Picked up, driven home and so far no complaints. Really happy at how things have turned out and finally have the car I wanted! Thanks guys, would recommend!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
