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Bridgend Motor Group - Kilmarnock Autoplex
Ayr Road, Kilmarnock, KA1 4EL
kilmarnock
4.7 (2,424 reviews)
Bridgend Motor Group - Kilmarnock Autoplex
Ayr Road, Kilmarnock, KA1 4EL
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I strongly advise others to stay away from this company. I bought a car from them, and within just two days an emissions warning appeared. My partner and her dad returned the car to one of their branches, where we were told it would be delivered back to us once repaired. However, a week later, for what should have been a job taking less than an hour, I had to arrange my own transport—train and taxi—to collect it. When I asked if they could deliver the car or at least collect me from the train station, I was told no. Just two days later, the car lost power, struggled to go uphill, and wouldn’t go above 30mph. I contacted them again, and they recovered it the following day. After another week, I was told the car was “ready,” but once again I had to make my own way—an hour-long journey at my own expense—to collect it. The very next day, I started the car and within five seconds it cut out. At this point, the car has spent more time being “repaired” than with me. I’ve repeatedly been left without a vehicle, despite still paying for the car, insurance, and road tax. I asked for reasonable compensation, especially as they couldn’t provide a courtesy car, but they offered just £100. This doesn’t even cover my travel costs, fuel, or the overall inconvenience. I gave them multiple opportunities to resolve this properly, but their customer service has been extremely poor. The lack of empathy and unwillingness to offer fair compensation is very disappointing. This has been, without a doubt, the worst car sales experience I’ve had.
Superb experience! All very friendly staff that are so attentive and quick to respond to queries. Such fair prices too. Received car yesterday and very happy. Thanks Darren, such a friendly and polite guy. So valued your expert support at each stage of the process, Darren. Thanks to all the staff at Bridgend Motor Group Irvine.
It pains me to write such a bad review as Bridgend are an excellent company that I have had business with successfully for many many years. Having bought my latest car there were 3 basic faults found and after 5 return visits and many weeks later, all the issues have not been resolved. My biggest disappointment comes from the last visit where the service manager kept my car for a week to ensure the continued low tyre pressure warnings had finally been fixed. It went in with a full tank of fuel and returned with 1/3 of a tank and 157 miles extra on the clock. So not only do I have to suffer weeks of not being able to use my new car, I also have to pay the fuel bill for someone else to drive it about. I have messaged Bridgend several times now about this and they have still not answered, so I feel I have no other option but to put this bad review in
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
