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Excellent Service from Start to Finish I had a really smooth experience purchasing my car. Despite the entire process being handled through phone calls and emails, everything was straightforward, professional, and well organised. I live in Somerset while the dealership is based in Scotland, so I initially wondered how easy the process would be. However, the team made everything very simple and kept me informed throughout. The product consultant was extremely helpful, knowledgeable, and always happy to answer any questions I had. The collection of the car was also seamless, with everything ready and organised when I arrived. Overall, I was very impressed with the service and would happily recommend them to anyone looking to purchase a car, even from further afield. A great experience from start to finish — thank you to the team for making the whole process so easy.
Purchased a ford focus, 69 plate 2 years ago on PCP. Noticed a week later there was an issue with the clutch and took back. Believe this was replaced however 2 years down the line, the vehicle requires a new gear box and clutch for £2000. Spent 2 hours in Liverpool Arnold Clark to be told everything needs to go through customer survive. they have now advised us work was done to the gear box when we originally took the car back which we was never made aware of, only the clutch and that it is nothing to do with them. Disgusting and will never be a returning customer as am now left with 2 young baby’s and unable to travel to work with a £2,000 bill to have the vehicle fixed. Am sure they will be happy to fix this and resell the vehicle once they receive it back in another 2 years once the contract ends.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Arnold Clark Newcastle BYD
405-409 Scotswood Road, Newcastle, NE4 7BP
Arnold Clark Newcastle BYD
405-409 Scotswood Road, Newcastle, NE4 7BP
(View 22,699 vehicles in group)
(View 22,699 vehicles in group)
