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Arnold Clark Motorstore (Leyland)
Farington Business Park, Golden Hill Lane, Leyland, PR25 3GG
leyland
4.7 (185,020 reviews)
Arnold Clark Motorstore (Leyland)
Farington Business Park, Golden Hill Lane, Leyland, PR25 3GG
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Our Product Consultant Peter was great throughout. The test drive was easy to arrange and the showroom felt modern and welcoming. Our 3 kids were made very welcome with fruit shoots from Emma. Once we placed the order we received regular updates via email, phone and app. A special thanks to Adam and Ainsley who also helped make the experience easy. Peter has also followed up since collection to make sure we were happy with everything. A great experience.
My husband and I have just collected my new Hyundai from Arnold Clark, Alexandra Parade, Glasgow. The entire sale was stress free, thanks to Paul Dickson, who guided us through it all from start to finish. He treated us in a professional, attentive and patient manner. Nothing was any bother, all our questions answered and no sales pressure whatsoever. He made the whole transaction of parting with our money very pleasant and painless. We were happy with the deal and really like our new car, which is our 5th. Hyundai. Thank you very much Paul.
I had a very disappointing experience with Arnold Clark Vauxhall in Aberdeen. We had agreed a deal on a vehicle based on 15,000 miles per annum, and the finance application was completed and approved on that basis. Everything was set — I had arranged insurance and was due to collect the car the following day. However, just three hours before collection, I received a call from the salesman informing me that there had been a mistake. The finance had actually been set up for 8,000 miles per annum instead of the agreed 15,000. I was then told this could be “fixed,” but it would increase the monthly cost by £20. This is not a small error. Had the higher monthly figure been presented from the start, I would not have gone ahead with this dealership, as we had already received a more competitive quote elsewhere. At that point, I had already committed time, arranged insurance, and had a hard credit check carried out on my file — all based on incorrect information. The dealership offered £100 as a goodwill gesture, but this falls far short of addressing the issue, given the total additional cost over the agreement is around £1,000. More importantly, it doesn’t compensate for the inconvenience, frustration, and impact on my credit record. Overall, this experience reflects poor attention to detail and a failure to honour an agreed deal. I would advise others to double-check every detail before proceeding, as last-minute changes like this are unacceptable.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
