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Arnold Clark Mazda MG (Stirling)
Kerse Rd, Stirling, FK7 7RY
stirling
4.7 (185,020 reviews)
Arnold Clark Mazda MG (Stirling)
Kerse Rd, Stirling, FK7 7RY
I have a hyundai kona,it went into arnold clark hyundai in kilmarnock last year with problems with the Google maps from my phone having to be reset continuously on the infotainment system,on top of that the electric hand brake failed They replaced that under the warranty Then a usb socket failed that was replaced,now the other usb and 12 volt socket have blown And the icing on the cake the car will lock you out when it feels like it. Will it all be fixed i doubt it.
Huddersfield Jeep branch Unbelievable response to my enquiry on an almost ÂŁ50k vehicle Was called yesterday by someone they allegedly have no idea who and asked various questions about the vehicle. Was told someone would come back to me today with answers and part ex value. Advised I did not need a video of the car! The dealer then sent me a video of the car and kept pestering me about it long before scheduled call time When called was told no questions passed on and basically I should ask them all again. Whilst then waiting for my part exchange value, they cut me off and never bothered to call back Unbelievable and very unprofessional. Why on earth would you want to deal with a company like this when spending that sort of money
I’ve just bought my car from Arnold Clark and I’m absolutely over the moon with the service I received. A special thank you to Barry, who guided us every step of the way. His product knowledge was first-class, and he made the whole experience smooth, easy, and enjoyable from start to finish.
I recently had a great experience with Arnold Clark Citroën in Armadale. From start to finish, the service was smooth, professional, and stress-free. A special thank you to Alan, my consultant, who was extremely helpful throughout the process. He was knowledgeable, approachable, and took the time to answer all my questions without any pressure. He made sure everything was clearly explained and went the extra mile to ensure I was comfortable with my decision. Overall, I’m very happy with the service I received and would definitely recommend both Arnold Clark Armadale Citroën and Alan to anyone looking for a reliable and friendly car-buying experience.
Seven Months of Stress, Broken Promises & Zero Accountability — Stirling Branch Only I want to make it clear from the start that this review is not about Honda Linwood. They have been polite, professional, and helpful throughout. My car is a Honda CR‑V, so it had to be assessed by their specialists — and they have done everything correctly on their side. My issue is entirely with Arnold Clark Stirling, whose customer service has been the most chaotic, inconsistent, and stressful experience I have ever had with any company. I purchased my car on 19th September 2025 with a DPF fault present from day one. Seven months later, I am still dealing with the exact same issue. In that time, I have been promised courtesy cars that never appeared, left repeatedly without clear information, and forced to cancel clients and lose income because of Stirling’s inability to organise even the simplest arrangements. On Wednesday 15th April 2026 , I arrived early at Honda Linwood for an 08:30am appointment arranged by Stirling. I was told at 9am that no courtesy car had been booked at all. Although I wasn’t left completely without a car — I was told to take mine back home — the entire appointment was pointless, and I had already cancelled my working day based on Stirling’s assurances. There was no apology, no explanation, and no communication from Stirling whatsoever. Then on Thursday 16th at 8:48am, I received a call from Honda Linwood (again, not their fault) informing me that Stirling had suddenly arranged a hire car — and that I had to pick it up between 9am and 5:30pm today or tomorrow. Once again, no apology from Stirling, no acknowledgement of the disruption they caused the day before, and an expectation that I should rearrange my working day at a moment’s notice to accommodate their mistakes. I am honestly exhausted by this entire ordeal. I have been patient, reasonable, and cooperative for seven months, but the constant miscommunication, lack of accountability, and complete absence of basic customer care has left me utterly fed up. I rely on my car for work, and the financial and emotional impact has been significant. What makes this even more frustrating is that I live a 10‑minute walk from another Arnold Clark branch. At any point, Stirling could have arranged a simple home collection or courtesy car drop‑off, but instead I have been repeatedly expected to drive long distances, waste fuel, lose earnings, and deal with the consequences of their disorganisation. The Stirling branch does not communicate internally, does not communicate with other branches, and does not communicate with the customer. I have spoken to multiple staff members there, and none of them seemed to know what was happening with my vehicle. The management oversight has been non‑existent. I have completely lost trust in Arnold Clark Stirling. I would strongly advise anyone considering buying a car from this branch to think twice. No customer should have to go through what I have experienced.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
