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Arnold Clark Kirkcaldy BMW
Carberry Place, Kirkcaldy, KY1 3NQ
Arnold Clark Kirkcaldy BMW
Carberry Place, Kirkcaldy, KY1 3NQ
(View 22,619 vehicles in group)
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BEWARE of this company they are nothing but. Charlatans. Money grabbing who do not care about there customers once you part with your hard earned cash l was foolish to use this company and fell for the patter from the sales man I purchased a car and was persuade to use CLICK&COLLECT sales man never to me it would take 10 days to deliver it was going to a pick up point within region however the car was going to slough then to Scotland then to the click and collect piont in birtley when I phone regarding pickup the said it was stuck in slough I can led the purchase there and then they told me I had lost my money because the car had left there site. none of this was explained to me. I could of picked it up myself as l was only 3hrs away Shocking treatment DO NOT USE
I have used Arnold clark previously and never had any issues but on this occasion of buying my new car it’s been the most stressful experience Iv ever had when purchasing a car. I was told to collect my vehicle on the Tuesday and on arrival was told I can’t take the car after travelling 40 minutes to get there and after insuring the new car which caused me issues when trying to then convert the insurance back to my old car. When I finally collected the car on the Wednesday on arrival it had issues with the front camera not working and damage to the osf wheel and OSR bumper which I requested was to be fixed on the Tuesday and still wasn’t done on the day of collection. I am still awaiting for somebody to contact me about fixing the wheel and the bumper damage and it’s also had to go into Nissan under warranty for the camera issue which should of been picked up when it was checked over and first brought into Arnold clark. The tracking on my new vehicle was pulling really bad which I again wasn’t happy about My mom also put a deposit down on a car the same day and requested a refund which she has now been told hasn’t been processed 2 weeks later.
My better half decided to have a new, used, car again from Arnold Clark . Was informed that 1 key present & the other would be sent by registered Mail. Ok I thought & enquired when would it be here with the answer of only acouple of days. One week later & various phone calls I am now informed it will take another week to ten days to arrive at the site. Poor communication with little customer regard to giving correct expectation of the other key hence even though I am a returning customer feel let down with this experience & my rating reflect this I am sorry to say.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
