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Arnold Clark Glasgow Hamilton Road Vauxhall / Fiat / Abarth
55 Hamilton Rd, Mount Vernon, Glasgow, G32 9QQ
glasgow
4.7 (188,793 reviews)
Joined 2010
Arnold Clark Glasgow Hamilton Road Vauxhall / Fiat / Abarth
55 Hamilton Rd, Mount Vernon, Glasgow, G32 9QQ
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I recently bought my car from Arnold Clark and I experienced a very smooth and enjoyable process from start to finish. I really appreciated the sales advisor taking the time to answer all my questions and put my mind at ease. Everything was handled professionally and efficiently, making the whole experience stress-free and straightforward.
Made the journey to Kircaldy after seeing a car we wanted advertised on the Arnold Clark website. We were courteously received and the member of staff helping us, Kasper, attended quickly and was polite and efficient, enabling us to test drive the car, purchase it and drive away with it in short order. We got a better trade-in than expected and we feel we got good value for money compared to other similar cars on the market. A smooth experience and one we'd recommend.
Wanted a van for private use, SDP & Commuting, and needed to be within a budget that included VAT. Found a van at Arnold Clark Kilmarnock Citroën, and paid the £99 to secure the van and have it transported to Inverness. I was told that it would take 10-14 days to get to Inverness, so a plan was formed for me to travel down to Kilmarnock on Sunday 31st May to collect the vehicle to avoid the delay. Well, upon seeing the vehicle, I was dismayed to find the rear cargo area filthy, paint chips on the nearside passenger door, offside door sill was severely scuffed, left hand rear cargo door has 2 small dents, all 4 tyre valve caps missing, a roof rail mounting point blanking plug missing, and the area under the passenger and middle seat was absolutely filthy. All defects/issues were not mentioned in any correspondence or the product genius video of the vehicle. Now, I can all hear you saying "but it's a van, previously used by a contractor/tradesperson". But that's not the point. It should still have been properly inspected, anything found missing should have been replaced. Not every purchaser of a van is going to be a contractor/tradesperson. At this point, I should have walked away. But, I was assured that the defects (paint chip, paint scuff and two dents) would be repaired free of charge by my local Arnold Clark repair garage (Inverness). Roll on 7 days, and the 3 agreed smart repairs are now only 2, because according to them, well it is a van, with 23k miles on the clock, previously used by a contractor, wear & tear, blah blah blah. So, I agree to having the paint chips and dents repaired. And now I'm waiting.....waiting....waiting for the call/email with the repair booking information. That I just know now isn't going to come. Don't get me wrong, the van is fine is all other aspects, maybe I'm too picky. It is a van after all. But, that's not really the point. There were multiple apologies from the salesperson on the day over the condition of the vehicle, and assurances that the issues will be rectified. But that's the standard patter straight out of the Arnold Clark salesperson training course. Hindsight and all, I should've walked away, but the reality was I was getting frustrated searching for a van, not too old and with not a huge amount of miles on the clock within my budget. My first vehicle purchase from Arnold Clark is going to be my last. The van isn't even going to them for it's scheduled servicing. I'm done. Lesson learned.
I arranged to sell a car to Arnold Clarke for my 82 year old father in ill health. I explained the situation that the car was being sold due to medical reasons and told the representative where the car was purchased and the reason for selling and had an appointment at the Southmpton branch. I took the time off work and drove my father in the vehicle to Arnold Clarke. We supplied the relevant paperwork and documentation, and the car was appraised and they said the condition was A1. We were then told they did not want the car as it did not come from a main dealer which they knew prior to the appointment. I wasted a whole day at work, my father who is 82 and not in great health was very upset. The car is now sold to a main dealer who made the process stress free and easy. Thank you for the total waste of time and stress!
I recently purchased a van that still had this dealership’s number plates on it, so I contacted them with a simple question about the vehicle’s service history. To be absolutely clear, I was not asking for any personal information about the previous owner. I have no interest in knowing who owned the vehicle before me, their name, address, or any other personal details. The only information I wanted was what servicing had been carried out on the van, whether any major parts had been replaced, and what maintenance records the dealership held from the time they owned and sold the vehicle. I was surprised to be told that GDPR prevented them from providing any information at all. This seemed like a misunderstanding of what I was actually requesting. I was asking about the vehicle’s maintenance history, not anyone’s personal data. As the current owner, I was simply trying to understand the condition and history of my van so I can maintain it properly. Unfortunately, instead of receiving helpful advice or even a partial answer, I was given a blanket GDPR response and no real assistance. Very disappointing customer service. A more practical and customer-focused approach would have been appreciated, especially when dealing with a legitimate enquiry from the vehicle’s current owner.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
