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To Dave Graham & Russell Borrie, One of the reasons, I asked if the van had a Full-Service History is because, Vauxhall offers a 10-year / 150,000-mile extended warranty to address premature cam chain wear. However, the vehicle must have been maintained according to the manufactures schedule (Service History) using approved oils. Knowing the vehicle has the correct Service History gives me confidence the vehicle has been looked after & maintained in accordance to manufactures specifications. Also, when I come to sell it, a Full-Service History is a must. At the point of sale, I was told the vehicle had a Full-Service History, & told I would find the Service Documents in the glove book. As you know there was no Service Documents to be found in the vehicle. I explained at this point, if there isn’t a Full-Service History, I did not want the van & would expect a full refund. However, your Manger Rio, reassured me they did have the information & I should return the next day to collect it. The following day Rio handed me an Arnold Clark Servicing & Repairs booklet. Rio once again reassured me, the vehicle had Full-Service History, as I was concerned it only showed two “Services!”. The first service, not stamped! I have checked with Vauxhall, they have no knowledge of servicing the van & therefore cannot supply any invoices, confirming the information, your staff at Arnold Clark Wakefield wrote into the Servicing & Repairs booklet. The second Service, Vauxhall told me is insufficient, basically it was an oil change, using incorrect oil, which does not meet manufacture’s specifications. Vauxhall have confirmed any warranty claims will be rejected. Under the Consumer Rights Act 2015 on the grounds that the vehicle was misdescribed I am entitled to a full refund. I am an honest hardworking man; I have saved for years to buy this van. I trusted you. I trusted Arnold Clark; something here is very very wrong. I expect a prompt reply as I do not want to proceed down the legal route, which will incur costs. Many Thanks, Daniel Horan.
A brand new car collection was delayed due to poor admin oversight by the Arnold Clark KIA Dundee dealership, then on the 6th day of ownership a high risk alert message was generated, requesting a recovery back to the dealer. Whilst the alert randomly disappeared, Arnold Clark KIA Dundee could not identify why it was generated and are refusing to accept a fault occurred, despite photographic evidence of the alert on the cars display, nor accept the return of the vehicle. They expect you to cross your fingers and hope erroneous high risk alerts are not generated by a system already proven to be unreliable. If it creates false alerts it might also fail to alert real issues, which could be considered very unsafe and irresponsible when the car is less than a week old and covered less than 100 miles.
Bought a new pre-reg car from AC. I went in with an idea of what I was looking for and was undecided between a used vehicle and the deal they had on for new cars. My product consultant was really considerate of what I was looking for and with budget in mind. I never felt pushed into a sale, and the process of getting finance set up was really smooth. My product consultant, Lewis kept in touch with me through the whole process and after picking up the car, the branch checked in the following day to make sure I was happy with the car.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(20,185 vehicles in group)
