You're not imagining it
1 in 5 people would rather sit in a dentist's chair than buy a used car*. Time to change that.
SEARCHDESERVES BETTER
Most of the market's stillpretending it's fine. We're not.
MOST OF THE MARKET'S STILLPRETENDING IT'S FINE. WE'RE NOT.
Honestly, Finally
Our roadmap to better search
A perfect used car marketplace
We're not going to pretend we've cracked it. We haven't. Yet.
Come and watch this happen
We're changing this in public, with our dealers and partners. Follow along as it happens.
Feel better about car search
We want to put the fun back into car search. Better experience, on its way.
*Further information at cazoo.co.uk/Honestly-finally-survey/
Our manifesto
The used carmarket wasn’tbuilt to servebuyers.
Tired? Confused?Thinking about settling for less?
The market is broken, not you.
We haven't changed it, yet, but we're working with dealers to build a marketplace with nothing to hide, building buyer trust through radical transparency, one honest step at a time.
Cazoo. Honestly, Finally.
SEARCH JUST CHANGED.
Car search shouldn't wear you down. That's why Cazoo just added two easier ways to find your next car on the Cazoo app
Snap a photo of a car you like or swipe to discover your next car, live now.
Dealer Commitment
The used car market wasn't built to serve buyers. These commitments are how we are changing that, starting with our dealers' commitment to car buyers.
- 1
List honestly
Every vehicle advertised should reflect its true condition, history, mileage and price. No hidden fees, no misleading images, no surprises.
- 2
Disclose everything relevant
Known defects, outstanding finance, previous damage — buyers deserve to know before they commit, not after.
- 3
Play by the rules
Every dealer on Cazoo must hold the right authorisations for how they trade, and respect buyer's legal rights — always.
- 4
Respond
Every enquiry deserves a genuine, timely reply. And because we know waiting is frustrating, if a car sells before you've heard back from a dealer, Cazoo will drop you a message so you're never left wondering.
- 5
Honour their word
Whatever was agreed at the point of sale, prep work, delivery, warranty, should be delivered as promised, and within the agreed timeframe.
- 6
Treat every buyer with respect
No pressure, no confusion, and a fair experience for everyone, whoever you are and however you found us.
- 7
Take complaints seriously
Every complaint deserves to be heard and properly investigated. A reply isn't a resolution. Dealers are expected to work with the buyer and Cazoo to try to resolve it.
*Points 1, 2, 3, 5 and 6 are underpinned by the advertising terms and conditions every dealer signs with Cazoo, and by law. Points 4 and 7 reflect standards we're still actively working with dealers to meet, and we're building further measures to strengthen them over time.
It's not you. It's used car search.We didn't write this one. We just agree with it.Honestly, Finally, someone said it.
Feel confident buying
You don't need us to hold your hand. Just a minute to think.
Take a breath.You’ve got this.
Heading out to see a car, you don't have to buy today
A test drive isn’t a commitment.
Walk around the car first
Dents, mismatched paint, tyre wear, warning lights.
Ask to see the service history
If there’s no paperwork, ask why.
Test everything
Air con, windows, lights, infotainment - every button
Sleep on it
If you’re being pressured to decide immediately, that’s usually a good reason not to.
We'd rather you asked too many questions than not enough.
Cars
Vans
Motorbikes
