

Your Car Group
614 Chepstow Road, Newport, NP19 9EX
Your Car Group
614 Chepstow Road, Newport, NP19 9EX
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Bought this audi sq5 from this company and had it for 1 week and sensor went on this and I contacted your car group as its under warranty and they got it fixed straight away under warranty. They mapped out the problem and it kept coming back when it went out of warranty i paid for it to be mapped out again and still come back on. Fast forward to 12 months it now needs a new engine this is the reason from a 5 star to a 1 star .
This is the 2nd vehicle I\u2019ve purchased from Your Car Group. I\u2019ve had a fantastic experience at this dealership. From the moment I walked in, James and the staff were friendly, professional, and genuinely helpful not your usual pushy Salespeople. They took the time to understand what I was looking for and never pressured me into making a decision. The entire process\u2014from test driving to purchasing was smooth and transparent. I really appreciated how clearly everything was explained, with no hidden surprises. The aftercare as well was outstanding with small issue I had. I\u2019m very happy with my new car and would definitely recommend this dealership to anyone looking for a stress-free buying experience!
This was my return visit to James, at The Car Group after buying a car 3 years ago from him\u2026 James took the time to source the exact car I wanted, within the budget I gave him, which wasn\u2019t huge but he took time and matched every requirement I had. He was as professional, patient, helpful and knowledgable as before. Will definitely return for a 3rd time.
Recently purchased my new car from here i traveld all the way from portsmouth after talking to Ross the salesman who described the car for me. When i arrived i yet again spoke to Ross who i thought was very good in the way he wasn't pushy with me i was given the key & asked to look over the car at my leisure. When i was satisfied I went back in the showroom & we sorted out a mutual agreemen still no pressure which for me sealed the deal. I would highly recommend this dealership.... loving my new car. Andy
Recently picked up a new vehicle for my fianc\xe9 from your car group, after looking around for weeks and visiting multiple second hand car dealerships only to be let down I really can\u2019t say enough positive things about my experience here! From start to finish the whole team were so friendly and helpful, James was very honest and no pushy sales tactics. They made the whole process very enjoyable and stress free, I would definitely visit again next time I am in need of a new motor! 10/10
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.