|
Beta
95
Stratstone BMW Harrogate
Princess Royal Way, Pannal, Harrogate, HG3 1LG
harrogate
4.2 (30,079 reviews)
Stratstone BMW Harrogate
Princess Royal Way, Pannal, Harrogate, HG3 1LG
Are these results helpful?
Help us improve
This dealership has ruined 2 years of my life with lies, incompetence and misconduct and delinquent actions. My entire review can be backed up with over 20 emails of proof, 2 hours of phone recordings and a recording of a 1 hour meeting with the centre principle Michael Rahl. I dropped my car off November 14th 2024 for a MOT. I was then told my car will fail the MOT due to a major oil leak, I quote from the email, leaking in several different areas, 30 hours labour required to remove the engine to check for further leaks. I was then told despite my MOT running out the same day, they can book my car in for January. No loan car provided. January came. February came, I was informed it’s now going into the workshop in March. No loan car provided yet, excuses provided. March comes and I’m travelling so I am under the assumption my cars in the workshop. No contact in April. June. I arrive back assuming my car is finally done after being with them for 7 months. Upon calling im informed they have no idea and my car is booked in for, and no one from the service team has booked it into the workshop! My car was on the forecourt for 8.5 months before it touched the workshop. At this point I was still not in a loan car and was provided the tenth excuse as to why not. I contacted the area director Jodi Macdonald and expressed my complete frustration for what has happened. My car was then entered into the workshop finally and I was then given a loan car 8.5 months after dropping it in. My car was finally in the workshop, but they had the audacity to call me to authorise a new battery for the car they had kept and forgotten about, obviously resulting in a dead battery. I was then told, the huge job which was a result of a problem which would fail my MOT, was actually not a engine oil leak in ‘several’ areas and was not a 30 hour job. It was a coolant leak which was quoted at 3 hours labour! At this point I was FUMING. On November 14th 2024 I was informed my car would not pass the MOT so they will not take it following the health check, and then to find out 8.5 months later, they kept my car for no reason, and it was a small job which would have not effected the MOT! I finally got my car back on the 24th August 2025. 1 hour later the coolant warning light came back on. They kept my car for a further 3 weeks. I got my car back at the end of September for the issue to then come on again. Dropped my car back and had it back in October. The light then proceeded to come on again 2 days later. I booked the car in again for December 8th and again, 4 weeks later I had my car back. They kept my car from November 14th 2024 until January 8th 2026, misdiagnosed my car, destroyed my battery, didn’t provide me a loan car, forgot to book my car in resulting in a 8.5 month wait with my car sitting at their dealership the whole time! I finally got my car back on January 8th but during this time, I had noticed and instantly reported a large ‘key’ like scratch at the back of my vehicle. The service manager Andrew picked up on this. He agreed to fix it and take responsibility. Monday, I find out Andrew the freshly hired service manager has been fired after 5 weeks. (I’ve seen multiple staff fired), yet he had forgotten to pass on the information to Michael Rahl regarding my scratch. This is where I couldn’t believe what happened. I phoned the dealership to ask regarding getting my scratch fixed. 2 hours later I had a call from Porsche UK saying I’m no longer welcome at their dealership as they can’t meet my expectations! I went in and had a meeting with Michael Rahl. Which I have recorded. He promised to fix my outstanding issues mainly the scratch, which he confirmed in writing. Fast forward, he has backtracked on what he said. Offered me a £100 credit which doesn’t fix it, and lied his way out of this. Do not trust them. They have had many scandals. Upset many customers. Their former dealer principle was sleeping around with staff and got fired. Go to Wolverhampton instead. These are really a failing business and I know. TBC
I wish to record my profound dissatisfaction with Jaguar Land Rover Milton Keynes following my experience concerning a Jaguar I‑Pace, which I purchased for my child. Cell failures first manifested in November. I returned the vehicle for repair, and it was subsequently returned to me. However, the identical defects recurred, compelling me to return the vehicle once more in January. From that date, the branch retained possession of my car for a period of no less than four months. The branch's conduct throughout this period has fallen below any acceptable standard. The diagnostic process was inexcusably protracted, and I was eventually informed that seven cells required replacement. Without seeking my knowledge or obtaining my explicit consent, the branch dispatched my vehicle to a Jaguar Land Rover storage centre. I was denied the opportunity to retrieve my personal belongings. The branch's assertion that they had removed all items was made without my presence or authorisation, which I find wholly unacceptable. When I formally requested that all defective cells be replaced, my request was refused outright. Thereafter, Jaguar proposed to repurchase the vehicle at a derisory valuation. When I sought a fair and reasonable price, my request was summarily rejected. I wish to make it unequivocally clear that my objective was never to sell the vehicle, but rather to have it properly repaired. That objective has been entirely disregarded. Communication from the branch was virtually non‑existent. I was compelled to initiate every update myself. Furthermore, I endured substantial delays in receiving payment owed to me. Despite the branch having retained my car for four months, I was forced to make daily telephone inquiries and escalate the matter to head office before any resolution was achieved. As a direct consequence of the branch's significant delays, I was obliged to rent a replacement vehicle for four months at considerable personal expense. Following the initial cell replacement in November, the branch assured me that the cell mileage charge would be substantially reduced. My experience leads me to conclude that the repair was not executed competently, as mileage performance was materially and adversely affected. This ordeal has resulted in significant financial loss and substantial inconvenience. I cannot, in good conscience, recommend the Jaguar I‑Pace to any prospective purchaser. Furthermore, I strongly and unequivocally advise all customers to avoid Jaguar Land Rover Milton Keynes without exception. I am currently seeking legal advice and intend to escalate this matter to Trading Standards. On behalf of Mr Amit Modi
I took my car to a BMW Approved Dealer expecting professional, competent service. What I received instead was shockingly poor workmanship and an equally dreadful complaint experience. The repair they carried out was unsafe — and not in some subtle, technical way. It was immediately obvious. The fact that this passed through their technicians and quality checks without being noticed is deeply concerning. For a brand that trades on precision engineering and premium standards, this was unacceptable. When I raised the issue, the complaint process was just as disappointing. There was no urgency, no accountability, and no sense that customer safety was being taken seriously. I was left chasing responses and feeling like an inconvenience rather than a customer who had been put at risk. There are very few alternative BMW service options in this area, which makes this even more frustrating. Sadly, this experience has made me seriously reconsider owning another BMW — not because of the cars themselves, but because of the substandard and careless service backing them. I would strongly advise others to think carefully before trusting this dealership with their vehicle.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
