(View 14,968 vehicles in group)
Stratstone BMW Bury St Edmunds
Thetford Road, Bury St Edmunds, IP31 1SX
Stratstone BMW Bury St Edmunds
Thetford Road, Bury St Edmunds, IP31 1SX
(View 14,968 vehicles in group)
My wife purchased a Mercedes C300e six months ago, and while we have been pleased with the car itself, our experience with the after-sales service has been very disappointing. Recently, the car sustained a minor scratch after being hit by another vehicle. As the car is still relatively new, we wanted to arrange for the repair through the dealership. We contacted the salesperson who assisted us with the purchase, and although he promised to get back to us, we never received any follow-up. We also contacted the Lakeside dealership directly and were assured that someone would call us, but unfortunately we are still waiting to hear from anyone. What is most frustrating is the lack of communication and follow-through. A premium brand like Mercedes-Benz should provide a much higher standard of customer service, especially after the sale has been completed. This is my second brand-new Mercedes, and while I appreciate the quality of the vehicles, my experiences with after-sales support have left me very disappointed. I hope Mercedes-Benz will take customer service more seriously and improve the support provided to existing customers.
I arrived for my MOT after having the appointment moved once already, only to be informed by the service technician that I wasn't expected. My appointment had been moved again and I was not informed of the additional change, to make matters worse, my MOT was moved to a date after the point of expiry. I give two stars for the welcome efforts of the technician who, in conversation with his boss managed to raise a job and carry out the MOT. Very disappointed in the booking process and the lack of communication up front.
Great service and the staff are great welcoming you to the building. Friendly and always ready to answer your questions about your car. Tea/ coffee available, or in this heat cold drinks. If booked in advance the opportunity to book a courtesy car, but be warned its £30 now for the day. Over all good service and piece of mind the service has been done professionally.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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