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Stellantis &You Manchester
99 Windsor Street, Salford, M5 4DG
salford
4.5 (25,140 reviews)
Stellantis &You Manchester
99 Windsor Street, Salford, M5 4DG
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Lauren Dean at the Crawley Branch made getting my new car a dream even after I changed my mind after ordering the car. She was prompt with contacting me to make sure got the order right and complete. Kept me updated on delivery times and with a smooth handover. She is very competent at her job. I would recomend her to anyone thinking of buying a car from stellantis .
I purchased a Peugeot 2008 in 2024 with the expectation of reliability and peace of mind, but my experience has been extremely disappointing from the very beginning. Less than a month after purchase, the vehicle developed a serious engine fault. The car was taken to the dealership, where it remained for over a month without a clear diagnosis or resolution. This lack of communication and prolonged downtime was frustrating and unacceptable for a brand-new vehicle. Shortly after, the car required a full gearbox replacement, which further raised concerns about the vehicle’s quality and reliability. Even after these major repairs, the car continued to display intermittent errors and ongoing issues, making it difficult to trust the vehicle for daily use. Given the repeated faults, I requested a replacement vehicle. This request was initially declined by James (sales manager) which added to the frustration and stress of the situation. It was only after escalating the matter—by involving Peugeot UK, the Motor Ombudsman, and a solicitor—that my request was finally approved. Following all of these issues, I have now been provided with a brand-new replacement vehicle. I would also like to recognise Aislinn (sales) and Rob (general manager) who have been a huge support throughout this process and instrumental in helping bring the matter to a resolution. I would also like to thank Della (aftersales manager), Paul, Gabriel and Terry for all their help and support. This 5-star review reflects the outcome and the replacement vehicle provided, rather than the initial experience and handling of the issue.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
