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Star Cars London
Park Farm, Sewardstone Road, Chingford, E4 7RG
Star Cars London
Park Farm, Sewardstone Road, Chingford, E4 7RG
Do not risk buying from this garage, I had non stop issues with the car I bought. Had to take it back to there mechanic twice and they couldn\u2019t seem to find the issue. I had to pay tolls and petrol to do the 45 minute journey there and back and no reimbursement. I then gave up with the mechanic and had it looked at by someone else and they found the fault in minutes saying it was the alternator. It is now working no problem. Waste of time using the mechanic provided. I have moaned and ask for money back and they have just completely ignored my messages. Very frustrating, will not use them again.
I do not believe this dealership deserves even one star, but I am leaving this review to share my experience and warn other potential customers. More than 12 months ago, I purchased a Ford S-Max from Star Cars. I brought two friends with me, both of whom are mechanics, so they could inspect the vehicle before I agreed to buy it. They identified several issues, although most appeared to be relatively minor at the time. When we asked to take the car for a test drive, we discovered that the vehicle did not have suitable locking wheel nuts and that bolts were missing from the wheels. We then had to wait approximately an hour while standard wheel nuts were fitted. After this, we completed the test drive and the car appeared to drive reasonably well. I collected the vehicle a few days later, as the dealership had agreed to complete some work before handover. However, immediately after completing the purchase and driving to the end of the dealership\u2019s driveway, I noticed further problems. One of the side doors would not open, and the roof covering was still warped, despite this supposedly having been repaired. I was told that a friend of the dealership would look into these issues. The total cost was \xa37,800. This included a \xa3300 administration fee that had not been clearly explained beforehand. The fee was apparently displayed on an A4 sheet of paper positioned behind a door and was only brought to my attention after the main payment had been made. I had to borrow the additional \xa3300 from one of my friends in order to complete the purchase. Within less than two weeks, the injectors and thermostat failed. When I contacted the dealership, the person who had sold me the car was reportedly out of the country. I then dealt with a colleague who struggled to communicate with me and, in my view, did not take the complaint seriously. The car was sent to a mechanic in Ilford recommended by the dealership. I found the premises extremely unprofessional and had serious concerns about leaving the vehicle there. After waiting without any satisfactory progress, I arranged for my mechanic friend to repair the car because I urgently needed it for my family. The repair was completed at a reduced cost due to our friendship, but when I informed the dealership and requested reimbursement, they refused to pay. I later contacted Citizens Advice and was advised that I appeared to have a strong potential case. I also understood that the dealership\u2019s conduct could potentially be investigated further. Unfortunately, I was hospitalised during this period and decided that recovering my health had to take priority. As a result, I was unable to continue with the legal process or pursue the warranty matter within the relevant timeframe. I was initially reluctant to leave a public review because I usually believe that difficult experiences should simply be treated as lessons learned. However, more than a year later, the vehicle has continued to suffer from recurring problems connected to the original issues. I therefore feel it is important to share my experience so that other customers can make an informed decision. In my opinion, this dealership should be avoided. The problems with the vehicle caused significant stress, unexpected expense and serious concerns about whether it was safe to transport my newborn child during the first few months of ownership. I have now repaired most of the issues, although the door still has problems. I have also purchased a more reliable replacement vehicle and will be relieved to finally part with the S-Max. This review reflects my personal experience and the events as I remember them.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
