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Mon Motors Skoda Gloucester
Tewkesbury Road, Gloucester, GL2 9PG
gloucester
4.6 (1,946 reviews)
Joined 2024
Mon Motors Skoda Gloucester
Tewkesbury Road, Gloucester, GL2 9PG
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To Mon Motors, Merthyr Tudful I am writing to express my appreciation for the excellent service I recently received when purchasing my Volkswagen T-cross from your dealership at Merthyr Tudful. From my very first visit to the showroom, through to the delivery of the vehicle to my home, I dealt exclusively with one member of your team - your Sales Executive, Flynne Thompson. I feel it is important to write and acknowledge the manner in which he conducted himself throughout the entire process. Buying a car can often feel overwhelming, but this was quite the opposite. From the outset, he was courteous, knowledgeable and, importantly, never pushy. While he was understandably firm in working within the company's guidelines, he was also willing to discuss options openly and constructively. I took quite some time to make my decision, perhaps, close to ten days (I’m not quite certain how long). During this time I kept asking numerous questions and may have appeared dithering at times. However, at no point did I feel rushed. He remained patient, and always available whenever I needed clarification. Looking back, we reached an agreement remarkably smoothly and amicably, due in no small part to his pleasant manner. He handled all of the paperwork, explaining everything clearly and ensuring the process was straightforward from start to finish. I was particularly impressed that, even after the sale had been completed, he offered further assistance regarding the transfer of my registration number with the DVLA. This willingness to continue helping beyond the transaction speaks volumes about his commitment to customer service. The experience concluded with him personally delivering the vehicle to my home, which was a fitting end to what had been a positive purchasing experience. In an age when excellent customer service is often talked about but not always delivered, I felt it important to recognise a member of staff who exemplifies it. He is a credit to your dealership, and I hope this letter is placed on his personnel record and shared with both him and his management team. Please accept my thanks for a professional experience. Terence (Terry) Williams.
Really pleased with the experience of purchasing an Audi A1. Jamie and Josh were quick to respond and kept us updated throughout, making sure we felt looked after. On the day, Kit was also helpful in getting everything sorted smoothly. They provided good guidance and support for our daughter’s first car.
I was a bit unsure going in, but Diaa at Audi bath really put me at ease. He explained everything clearly and gave honest advice without any pressure, which I appreciated. The whole process felt straightforward and easy to follow. It was nice to deal with someone who seemed trustworthy and focused on helping rather than pushing for a sale. I left feeling comfortable with the decisions I’d made and confident in how it had all been handled.
Ordered a part for my Q8 from the Cardiff branch, when I rang to see if the part was in I was told it was and that when I picked it up someone would be available to look if they could fit it for me as a pretty easy part to fit. When I arrived to pick the part up I was told by the parts person that they could not fit the part, or even pop out to my car and look at it and that it would be a service appointment that would be charged. The guy from parts, who told me he was the parts manager was pretty rude and arrogant, no customer service training at all it seemed. I will not be taking my Q8 to the Cardiff branch, nor will I order anything from them again. Really poor service levels.
I had a very positive experience at Volvo Cars Cardiff. Joe was professional and approachable, taking the time to explain everything clearly without any pressure. He answered all my questions patiently and made sure I understood my options. There was no attempt to upsell, which I appreciated. It felt like the focus was on helping me make an informed decision rather than pushing for a sale. This made the process straightforward and comfortable.
I recently visited the dealership and found the team to be friendly and professional. They took the time to explain everything clearly, which made the process much easier to understand. Their approach was consistent and professional throughout, which I appreciated. It was a straightforward experience with no unnecessary complications. I am satisfied with how everything turned out and so pleased with my new Audi , would highly recommend.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
