The process of purchasing my Volkswagen Golf was straightforward and easy. Nathan was friendly and professional throughout, making everything clear and simple to understand. He was very helpful and made sure all my questions were answered, which I appreciated. I found the entire experience smooth and without any unnecessary complications, which made things much easier for me.
Recently sourced a new vehicle through CarWow (a reputable company) I received an offer to purchase the vehicle I'd specifically specified from Mon motors Bristol, the OTR price was xxx having expressed an interest via CarWow I was contacted by Mon motors Bristol who confirmed that the OTR cash price was xxx before travelling to Bristol to place the order and pay the deposit I contacted Mon motors Bristol to make certain that the OTR cash price remained unchanged at xxx. On arrival at Mon motors Bristol there followed a 40 minute discussion about add on products I agreed to purchase a pre paid service plan although declined the offer of other add on products, it was then revealed to me that there were additional costs to the OTR price I'd been quoted before travelling to Mon Motors Bristol, as the now OTR price had been inflated by over £500 I considered this selling tactic to be underhand and frankly disreputable, confidence and trust is no longer viable and subsequently I walked away from doing business with Mon motors Bristol. Footnote. I have now received an apology from the salesperson at Mon motors Bristol which I have accepted plus an offer to purchase at xxx price that was initially confirmed to me. However I believe business should always be conducted with complete transparency in order to foster confidence and trust and on this occasion neither remain in place. Reply to Mon motors. I have responded to your request for more information and provided the details requested.
The dealership had a welcoming and comfortable atmosphere, which made the process smooth. I felt well looked after and reassured throughout. The staff ensured everything was clear and easy to understand when purchasing my Volvo EX30. It was a professional experience that left me confident in my decision.
I took a fleet vehicle to Gloucester for MOT & service today. I had called the dealer in advance to discuss my need to work whilst I waited and I've spent a very productive 5 hours in the dealer show room with great wifi, access to facilities and hot & cold drinks (plus aircon). All the staff were really helpful and welcoming, great dealer experience
This is the second vehicle I have purchased from Cardiff Audi. Scott was professional and friendly. He listened to everything I wanted and explained everything in detail putting me at ease. Nothing was too much trouble. Everything was well organised. It was an excellent experience and felt he went over and above to help me buy the right car for me. I won’t hesitate to go back to Scott and Audi when I’m ready to buy my next car, making it a pleasure to do business with him again. Thanks again Scott.
Judi was friendly and professional, which made the process feel much less daunting. She explained everything clearly and kept me informed throughout, which I really appreciated. At first, I was a bit unsure about how things would go, but she was easy to talk to and very patient. It felt like she genuinely valued my time, which stood out to me.
I recently purchased my fifth Audi, and was looked after by Matthew at Cardiff Audi. He was professional throughout, taking the time to explain everything clearly and answer all my questions. His friendly and polite approach made the process straightforward and comfortable. It’s always a pleasure dealing with someone who knows their stuff and communicates so well. The car itself has been a great choice, exactly what I was looking for. All in all, a very positive experience.
This is the second vehicle we've purchased with Richard's help. Everything was well organised, and the process felt very straightforward. He was friendly and professional throughout, making it a pleasure to do business with him again. His thorough approach really stood out and made things run smoothly. Thanks again, Richard.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Mon Motors Newport Ford
Ford House, Leeway Industrial Estate, Newport, NP19 4QU
Mon Motors Newport Ford
Ford House, Leeway Industrial Estate, Newport, NP19 4QU
(View 1,227 vehicles in group)
(View 1,227 vehicles in group)
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