Used vehicles for sale at Mercedes-Benz of Reading - Page 2
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(View 5,608 vehicles in group)
Mercedes-Benz of Reading
Richfield Avenue, Reading, RG1 8EQ
Mercedes-Benz of Reading
Richfield Avenue, Reading, RG1 8EQ
(View 5,608 vehicles in group)
Unfortunately, my experience after purchasing my ex-demonstrator Smart #5 from Mercedes-Benz of Reading was very disappointing. Once the sale was completed, communication deteriorated. I repeatedly had to chase for responses and promised callbacks often never happened. When I did manage to speak to the salesperson, there always seemed to be an excuse for why they hadn't returned my calls or been able to help. The car was not ready for handover despite several days notice that I would be need to do a 220 mile round trip and was serious about buying the car that day. The car had fine scratches that could have been polished out and there was an obvious mark on the back seat that needed attention by the valeter. I also became aware of microphone noise on the car which makes calls above 55mph impossible. The dealership were made aware of this but were unhelpful, so I will need to get it rectified by a local dealer under warranty. Thankfully, I have experience of the local Mercedes/Smart dealership and I know they will be far more responsive. I also experienced problems setting up the Hello Smart app and digital key. Rather than the dealership taking responsibility and resolving the issue, I had to contact Smart directly, who had to unlink the vehicle from the dealership's account before it could be registered to me. This took away from the excitement of getting a (nearly) new car because it didn’t feel like it was mine. Since collecting the car, I haven't received a single courtesy call or follow-up to check that everything was working correctly or that I was happy with my purchase. For a premium dealership, the after-sales service fell well below my expectations. Better communication, taking responsibility for resolving issues, and showing genuine care for customers after the sale would have made a significant difference. Sadly, based on my experience, I would not recommend Mercedes-Benz of Reading.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.