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Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
west thurrock
Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
POOR AFTER SALES I recently purchases M4 from BMW Derby. During the sales process, the team led by Kaz were extremely persistent and used typical sales tactics to secure the deal. I was deciding between purchasing a vehicle from Derby dealership and another BMW dealership, and I felt significant pressure to complete the purchase with Stratstone BMW Derby. As part of the discussions before I agreed to proceed, Kaz mentioned that, as a gesture of goodwill, he would provide a BMW umbrella and an M-branded flask. While these items are not of significant value, they were presented as part of the customer experience and commitment made during the sale. Unfortunately, once the purchase was completed, that level of attention disappeared. The promised items were never provided and there has been little interest in any follow-up. This reinforces what I have since heard from other customers — that once the sale is completed, the dealership’s interest quickly fades. To be clear, my complaint is not about the umbrella or flask themselves. It is about the principle of keeping commitments made to customers during the sales process. When purchasing a high-value vehicle such as an M4, I expected a far more professional and customer-focused experience. I also recall the Sales Director mentioning the expectation of receiving a 9 or 10 score on customer feedback surveys. Based on my experience, I do not feel that this dealership currently deserves such a rating.
MINUS ZERO TO P A U L - A R C H E R SO CALLED MANAGER IN FACT JUST A LOW LEVEL CON MAN !! M A T T H E W - P A C E Y ALSO PLAYED A JOINT ROLE IN THIS SCAM SOLD ME A DEATH TRAP OF A CAR NOW NO RESPONSE COMPLETELY IGNORING ME WE WILL HAVE TO TAKE THIS LIVE ON ALL SOCIALS AS STRATSONE IS ALSO IGNORING ME ! THOSE DAYS TOTALLY GONE WHEN YOU CAN TRUST A MAINSTREAM DEALER THEY ARE THE WORST SCAMMERS !!!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
