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Manchester Audi
Chester Road, Old Trafford, Manchester, M16 9UA
manchester
4.2 (30,079 reviews)
Manchester Audi
Chester Road, Old Trafford, Manchester, M16 9UA
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Purchased an EQA from Stratstone, Mercedes Benz of Ayr. Car itself is wonderful, dealer is woeful. Car not cleaned correctly, cracked tyre and missing the charging cable that was clearly stated on my order form. Have already contacted the dealer and Stratstone customer services. Both have been very slow to respond to any communication. It seems that an order form isn't actually an order form, rather an inventory of what the car would have came with new. The cracked tyre is "safe", despite the manager I spoke to admitting it shouldn't be on the car. At no point have management or anyone from Stratstone rang to speak to me or apologise. Premium brand, should be premium service, not here Many other small problems, too many to list
I recently bought an Audi Q3 Sportback and dealt with Will their Sales Executive. He was friendly, easy to talk to, and very helpful from the start. He listened to what I wanted and gave clear advice without making me feel pushed into anything. I am very happy with the car and the service I received. I would happily recommend Will to anyone thinking about buying an Audi.
Your service dept is a joke. I booked my car in for a 9am drop off. I waited in showroom as I live some distance from dealership but my car wasn't worked on until 4pm. 10 minutes later my car was ready & charging correctly so you said. On return home my car still had the fault which was limiting charging at 4kw instead of 7kw. I wasnt convinced so booked into another dealership who confirmed a problem with charge module. I have had previous issues with Stratstone leeds but gave them benefit of dought from a previous issue. When I bought my 2025 i4 we discussed any car can have issues, but it's how they are dealt with. Again you failed to even discuss the problem. I won't fall for it again. I WILL NEVER BUY ANOTHER CAR FROM YOU AGAIN. WHAT A SHAME.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
