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Gates of St Albans
105 Ashley Road, St Albans, AL1 5DE
Gates of St Albans
105 Ashley Road, St Albans, AL1 5DE
Had a minor service on my electric 2008 for £199 not bad but being electric not much to do ! Staff pleasant helpful and job done in a reasonable time. They were unable to offer an extended warranty for when mine expires. Disappointed that car not cleaned was told that not done in case it was scratched plus not something that main dealers offer which is strange as my other car’s are cleaned when at a main dealer
I booked my Omoda 9 in for its first service at Gates, St Albans and was quoted £241.69 for the service. We dropped our car off at 1000am and then collected it at 5pm. No fuss, no issues, no problems. Staff were not exactly the most enthusiastic or giving information on what was done etc. In fact I was told to contact Omeda UK directly if I had any questions as the dealer network was not being informed on anything from the manufacturer. We need Omoda to help the dealer network or Tey will lose all credibility as a reliable seller providing a decent level of Customer Care tat will lead to future sales. however, if Omoda do not provide Customer Care to both dealers and customers they will see sales fall and dealers will kick them into touch! Wake Up Omoda or my Omoda 9 will be part exchanged for a company that Care about their customers. Ivegiven 5 stars for te tram at Gates who helped me when I purchased the car back in March 26. Lovely car, great service but there are a lot of questionable 'what if & where does my RAC coverage actually cover me for in Europe etc etc.
I would like to extend a huge thanks to Kam whilst helping me purchase my new car. He was knowledgeable, attentive and extremely helpful ( even answering queries I had at 11pm at night!!) in what was quite an emotional time for me, he dealt with the transition in a very kind and caring manner. Kam is a huge credit to the St.Albans branch, would wholeheartedly recommend paying him a visit!!
I’m not often driven to write reviews however I felt compelled to recommend Anthony McGrath, he was brilliant from start to finish. On point knowledge, not pushy and just the right amount of contact to make the buying process a pleasurable and rewarding one. Top man. Thanks and well done, always a pleasure to deal with someone at the top of their game.
I bought a used car from Gates Wlatham Cross, dealing with Chelsea. She was very helpful, putting forward our options with no pressure and explaining everything clearly. She arranged for a vehicle to be delivered to the showroom so I could test drive it, and then once I had decided to buy it she arranged for some minor blemishes to be machined our prior to pick up. A very positive experience.
Booked in for a basic service and left feeling completely taken advantage of. Paid around £300 for what should have been straightforward, then hit with a “recommendation list” of 13 extra items all labelled as urgent. When I got it home and went through it properly with my husband (who knows cars), none of it checked out as urgent at all. It felt like a pressure list designed to push unnecessary work rather than anything genuinely needed. At the desk it was constant upselling – wipers, tyres, brake discs, washer jets, the lot. I went from a basic service to being told I “needed” nearly £1,900 + VAT of additional work. It honestly felt like a sales operation more than a service centre. I won’t be returning, and I’d strongly advise anyone who does go to double-check every “recommendation” independently and keep everything documented before agreeing to anything.
I dealt with Chelsea from Gates/Geely and the service was excellent. She was professional, attentive, and always prompt in returning my calls and emails. She went above and beyond to make sure I got the car I wanted at the best possible price. I would highly recommend Gates/Geely.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
