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Evans Halshaw Ford Walsall
Pleck Road, Walsall, WS2 9EX
walsall
4.3 (104,000 reviews)
Evans Halshaw Ford Walsall
Pleck Road, Walsall, WS2 9EX
Customer service absolutely appalling never ever go to their garage for a car poor service brought car and it five days to go back in and it back for one day then it got to go back in again finally we had the money back in full but there was a lot of messing around I had to go to trading standards for help please avoid
Recently brought a second hand car, and arranged delivery to our home, it didn't arrive when we agreed, it wasn't cleaned as promised, didn't undergo the multi point check as promised, and arrived with the engine warning light on red and tyre pressure indicator showing as faulty. The sales guy if you can call him that now doesn't really want to know. He advised u not to drive the car. Then then just before writing this to drive it to a garage of our choosing and get it repaired and they will cover the costs subject to a host of caveats.
I purchased a 2022 Suzuki S-Cross from this dealer and almost immediately discovered it was not fit for purpose. Within days, the vehicle showed a long list of faults: broken boot panels and supports, a passenger window that would not close, a side mirror that repeatedly stuck, and clear signs of water ingress into the engine bay due to seal damage. The brakes were excessively noisy, there was a grinding metal noise when reversing, and the gearbox was so stiff I had to stop and reselect gears just to continue driving. The situation escalated when the car began failing to start, eventually leaving me stranded. At the same time, multiple warning faults appeared including cruise control unavailable, TPMS unavailable, and intermittent airbag warnings—raising serious safety concerns. I reported these issues promptly and exercised my right to reject the vehicle. Instead of resolving the matter professionally, the dealer became evasive and unnecessarily complicated the process. Communication was poor, and there was a clear reluctance to take responsibility for a vehicle that should never have been sold in this condition. Ultimately, I had to involve the finance company to resolve the issue. They repossessed the vehicle and refunded me—something the dealer should have handled directly and without resistance. Selling a car with this number of serious mechanical and safety faults is unacceptable. Handling a legitimate rejection this poorly is even worse. I would strongly advise anyone considering buying from this dealer to proceed with extreme caution and ensure every detail is independently checked. This experience showed a complete lack of quality control and accountability The Worst ever experience buying a car is with this dealership
We received a re-call for our 2025 Clio, stating the fuel pump may fail causing a breakdown. After calling to book it in, we were told, we're really busy, it'll be at least a month. If it breaks down, get it recovered to the nearest garage!!! It's done 2000 miles, quick enough to take your money!
We placed a £99 deposit on a Ford Fiesta after a viewing on the 28th March and were very clear from the outset that the car was intended as a gift for our son’s 17th birthday. Despite this, the process dragged on for nearly four weeks with no proactive communication at all — we had to repeatedly chase for updates. After weeks of reassurance that the car was in preparation (including additional mechanical work being identified), we were suddenly informed less than 48 hours before our son’s birthday that the vehicle was no longer for sale. We were later told this was due to excessive preparation requirements, which raises serious questions about why a deposit was taken and the sale allowed to progress for so long in the first place. Senior management acknowledged that communication “could have been better” but refused to offer any goodwill, compensation or even an alternative solution, closed the case, and I then spent the next week chasing the return of my son's £99 deposit, as it wasn't returned when promised. Poor communication, poor expectation management, and a complete lack of accountability. We were left stressed, disappointed, and forced to urgently source an alternative vehicle at our own expense. I would not recommend based on our experience.
Purchased a car 15 months ago with an extended premium guarantee, had issues with car since day of purchase but they are not interested, constant warning lights, alarm faults, in and out a garage, car-less. I even asked for a refund/replacement but got fobbed off. Not register with motor Ombudsman so they couldn't help. I've now admitted defeat and have accepted I've been scammed. I'm done
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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