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Bought a car and went through all the finance etc 2 weeks before we collected and was told that the retractable tow bar wasn't retracting but not to worry it would get it fixed before we travelled 450 miles to collect it. Day before we due to collect we get a phone call from a different salesman saying he had driven it and noticed the tow bar was showing a fault and had put to land rover next door but they couldn't fix it.......offered money off or cashback. Fine! Told that it also had extra wheels and tyres and did we want them? Of course the soare set had summer tyres and was winter on the car. We asked if they could be swapped over for our collection next day. Agreed. Get a phone call that evening from someone else saying we HAD to sign all the finance documents and get them across and would be a very quick handover at our appointment at 10am next morning for which we were told we would get collected! 945am arrives and nothing so phone them and told will get someone out to us. Eventually get there and have to wait quite a but of time as salesman is with someone else. I asked if wheels had been changed......NOPE! So they say they will go do it, half hour later they come back and say the mechanic shattered the locking nut key after doing 2 wheels...... they have ordered another and will post it out to us and should be quick. We got out of there nearly 1pm and still had an 8hour drive ahead. So much for quick. I havr now messaged twice asking for the key and have been ignored. WILL NEVER buy another car from this company again. Customer service is atrocious and they clearly dont communicate with anyone else in showroom!
I felt confident about the quality of the service, and was able to fix an appiuntment so that could wait. I was disappounted to collect from home service had been ceased with no communication. The check-in service on line did not work for me. Contacting the garage by phone was difficult with calls dropping out frequently after reaching the greeting message.
When buying a second hand car and spending upwards of 30k I expect a certain level of service openness and most of all honesty. Adil Ahktar dealt with my initial enquiry about a Ford ranger raptor they had for sale at the Bury branch. We exchanged a few emails and he was helpful and came back to me with his best price fo the vehicle at around 11:30am on the 10/03/26 he said that was the best price and that there was another party interested so if a deal was to be completed the ball was in my court. I replied 30 minutes later and said yes I was happy with the price and we sorted a price of £99 to delivery it. I then emailed a few minutes later and explained I was heading into the labour ward as my wife was giving birth, I asked if it was ok to send a deposit later that day or the next morning and to pay the full balance on the Friday when my own car was collected by the buyer. I also asked how much deposit he would require. I received no reply from 12:30 Tuesday to 10am wed morning when Adil emailed me and told me the vehicle was reserved by another customer overnight. I explained how we in my opinion had a deal and he just told me as I hadn’t paid a deposit the management wouldn’t hold the vehicle. I did express my disappointment that I had told him I would pay one and asked how much and received zero response back. All I have had in response is that he will let me know if the other buyer pulls out,,, cheers,,,,, We had a deal on price a deal on delivery and I asked how and when the deposit was required and he has simply sold the vehicle to somebody else who I presume was buying the vehicle on finance and paying the full asking price. If a deal is agreed by a reputable trustworthy company you would expect it to be honoured. I got the feeling me saying I was in the labour ward and could send the deposit at his convenience was all the excuse needed to get a couple of extra quid for the vehicle. Pretty crappy customer service that and doesn’t inspire confidence in the dealership so I wouldn’t recommend. And before the usual response appears saying this isn’t how it happened I am happy to prove the email chain showing our agreement Avoid
One of the best car garages I’ve ever visited. The customer care from the staff here is top notch - they’re not overbearing and go the extra mile to make you feel comfortable. I cannot recommend Will Bingham enough - brilliant sales advisor and looked after myself, my wife and our dog, Monty, whilst we took a test drive and then bought a car here. This is the type of sales advisor you want more of in car sales: genuine, honest and informative. Already pushing family and friends to use this garage for future car purchases. Thank you!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
(8,253 vehicles in group)
