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Evans Halshaw Citroen Leeds
Whitehall Road, Leeds, LS12 4RJ
Evans Halshaw Citroen Leeds
Whitehall Road, Leeds, LS12 4RJ
(View 15,097 vehicles in group)
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FORD TRANSIT..TRAFFORD PARK Disgusting behaviour from a main dealer.I was charged twice for a diagnosis and when I brought it to their attention they asked me to prove it like I did but they just ignored me,I have provided everything they have asked me to to prove it but they just ignore me and lie about sending emails to me when they never.Daniel brown the manager said it was getting dealt with off site and said 48 hours it will take .still waiting.DO NOT GET INTO ANY FINANCIAL DEALINGS WITH THIS COMPANY THEY WILL CHARGE YOU TWICE THEN NEVER PAY IT BACK. Now I have to pay a legal firm to get my money back. DISGUSTING,DO NOT PAY THEM WITH YOUR CARD THEY WILL SAY ITS DECLINED WHEN ITS NOT JUST SO THEY CAN TAKE 2 PAYMENTS AND REFUSE TO PAY IT BACK. UNPROFESSIONAL AND INCOMPETENT AND IF NOT ITS BLATANT THEFT.
Really good customer service. My part exchange was quite complicated (nothing to do with them) but they were very patient and understanding with excellent communication. My new van was fully charged on collection and well presented. Will absolutely use them again. Sales manager Mark was top notch.
Unfortunately, both of my experiences with Evans Halshaw have been very disappointing. During my first visit in September 2025, I needed to amend my existing appointment and add an air conditioning regas. However, it was extremely difficult to reach the service department. I repeatedly tried to contact them, but I could never speak to anyone directly. The service booking department never answered the phone, messages had to be left with reception, calls were not always returned, and even my email went unanswered. When I finally managed to arrange the additional service, the garage forgot to add the air conditioning regas to my booking. I then had to wait for Arval’s approval and eventually had to leave because I had already spent the entire morning there and needed to return to work. When I returned recently for a software update and the previously cancelled air conditioning service, I clearly stated in my online booking and again at check-in that I needed both services. Despite this, nobody seemed to be aware of my request. I was then told that Arval would not approve the air conditioning work because, according to their records, they had already paid for it back in September. It eventually became clear that Arval had indeed been charged for a service that had never been carried out. I then had to spend several extra hours at the garage while the issue was resolved. At no point did anyone apologise for the inconvenience, the wasted time or the stress caused by the situation. Overall, I felt that I was not treated well as a customer. The lack of communication, poor organisation and complete absence of any apology left me extremely disappointed with the service I received.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
