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Contacted the dealership about a golf that was advertised with the trim and everything I was looking. Requested a video of the car on a Thursday to be told it would be ready by Monday-Wednesday, contacted them again on the Wednesday to be told it wouldn’t be ready to Thursday, contacted them once again on the Thursday to be told it would be ready to the following Monday! Was told then due to the delay in the car I would get first refusal of the car. Received the videos of the car this morning and the video that was sent to me was the car not repaired which was the reason why they had a delay in the videoing of the car as it was in the repair shop. 10 minutes later I then received a video of it repaired. Was emailed by Jirban to phone him to agree to the sale as there was interest in the car to then not being able to get through to him. Emailed him to let him know to phone me back and 3 minutes later received a email to say the car had sold? I think saying to a customer who has been waiting 2 weeks for a video of the car that they had “first refusal” for then that not to be the case was very unprofessional. I’m extremely annoyed and disappointed in the team as I had stopped looking for a car as i had been promised this “first refusal” and the car was everything I wanted. Very bad team work and customer service from the team!
Abbie Mcmillen
09 March 2026
Always have a great experience when dealing with Crewe Volkswagen
sean faulkner
05 March 2026
I recently purchased a Skoda Octavia vRS PHEV from VW Crewe, and Connor Copeland made the entire experience absolutely flawless. Connor was knowledgeable, enthusiastic, and went above and beyond to ensure I got the perfect car. He explained every feature of the PHEV in detail, from its impressive electric range to the sporty handling, without any pressure—just pure expertise. The buying process was seamless; Connor handled all the paperwork efficiently! I travelled quite far to collect this, handover was 15 minutes! Connor is truly an asset to VW Crewe—friendly, professional, and genuinely passionate about customer satisfaction. If you’re in the market for a VW or Skoda, seek him out for a 5-star experience!
Joe Brookes
02 March 2026
Great service, great car, thanks - definitely could do with a bigger carpark though ;-)
Kieran Murphy
23 February 2026
Excellent service from start to finish. Dominic was professional throughout. Communications were brilliant and everything ran smoothly.
Tom Rudge
16 February 2026
Jibran, who dealt with me, was a very polite gentleman. On handover he sat with me and explained all the workings of the car and even offered to take me out for a run to show me how the cruise control worked. He kept in contact with me while waiting for the car to be delivered and I have spoke to him a couple times since receiving the car. As always buying a car from Crewe VW is a very positive experience.
Rita Poynton
06 February 2026
Great service again. This is VW number 7 for me, 6 off them all from the same dealer.
Ian Hunter
04 February 2026
If you want to buy a car from a garage that actually cares and wants to make sure you are happy with your purchase and service choose this garage. I’ve had a dreadful experience with another VW garage and Glynn from Swansway VW crewe has been truly amazing. He has helped with my car purchase, problems with the incompetence of another garage and even given me career advice for my son! If you want great service, a quality car and a disability friendly garage this is the company for you. In the picture it shows reception as you go in and where Glynn sits.
Jenna Dixon
28 January 2026
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
(2,178 vehicles in group)
