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CJ AUTOS BRISTOL
Unit 5, Southway House, Warmley, BS30 5LW
warmley
4.6 (141 reviews)
CJ AUTOS BRISTOL
Unit 5, Southway House, Warmley, BS30 5LW
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Craig and his team were very helpful with the purchase of the car. I came and test drove the car on a weekend when they weren't even open so were very accommodating. I pointed out a few issues which Craig has fixed including putting 1 year MOT on the car. I can't fault the service I've received the CJ Autos.
After being totally ripped off by a dealership in Wales, i was extremely apprehensive about buying a car from another dealership but had no choice as the vehicle I was sold in Wales wasn\u2019t really fit to be on the road. After looking through many different companies with cars for sale but all had some good reviews but plenty of bad ones what with pushy reps and bad after sales experiences. I eventually saw a car that i thought i would like to have a look at being sold by CJ Autos but was still very apprehensive. I was offered as much time as I like to inspect the vehicle and was even told by Craig the owner of CJ Autos there was a job that needed doing and he was just waiting on the part. He was also prepared to take in the car that I was sold in Wales at a Respectable price while taking to consideration the work that would have to be carried out on it before he would be prepared to resell it. We came to an amicable transaction and I took away the car he sold me on the understanding that I would return it when the part was available to fix a minor fault. Whilst having the car for a few days i noticed a couple of issues that I put down to the fact that the car is 16 years old. When I mentioned them in conversation while arranging a date for the car to be returned to fix the original fault Craig\u2018s attitude was with an apology while assuring me that even though it\u2019s not technically covered by the warranty we have no problem in resolving these issues. Also as the vehicle will take a little longer to fix than expected i was given a courtesy car. Unfortunately I had a minor accident being totally my fault. When I reported this i was told by Craig he would take complete charge of this matter and deal with it at no expense to myself. I now have a car that I am extremely pleased with and in a way C J Autos has restored my faith in car dealers knowing that not all of them are out to make a killing! Some of them are honest people trying to make a honest living. Personality If any of my friends or family are looking to purchase a secondhand car I would certainly be directing them towards Cj Autos As they have stood by their vehicles, offered an excellent service and gone out of their way to ensure an excellent after sales service.
I offered \xa3545 less than the advertised price of \xa34,995 on a car listed by CJ Autos Bristol after checking the vehicle\u2019s MOT history online and noting that a couple of jobs were required. The offer was declined, which is absolutely fine. However, the response I received from Craig Dowding was unnecessarily sarcastic and unprofessional, and it raised concerns about his attitude and credibility. His reply was: \u201clol, so you want \xa3800 off for a ball joint dust cover and some rear discs that are only an advisory, where do you get your repairs done Harrods? We are talking about the same 13-year-old, 130,000-mile car aren\u2019t we?\u201d The tone of the response reflected poorly on customer service and professionalism. **MY REPLY** You\u2019re just making it worse for yourself. This is not an isolated incident. I\u2019ve read how you treated the young couple who came in, and frankly this interaction fits the same pattern. Taken together, your other negative reviews, mine, and your reply make the red flags impossible to ignore \u2014 especially when you followed it up via email with the very intimidating \u201cI have your details \U0001f609\u201d. I was, of course, quivering in my boots. You\u2019re an embarrassment to the AA endorsement you so proudly tout, Craig. I\u2019ll be passing all of this information on to them, and I fully expect the AA to banish you from representing their brand once they review your conduct.
Honda CR-V. I would go no where else! \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f I recently purchased a fantastic Honda from CJ Autos just before Christmas, and I couldn't be happier! This is the fourth car our family has bought from them, and each experience has been nothing short of excellent. Craig is truly wonderful\u2014he takes the time to talk you through all the particulars about each vehicle. He makes the entire sales process seamless. If you're looking for a reliable car and a supportive buying experience, I highly recommend CJ Autos!
We brought 2 cars from CJ autos 8 months ago and they have both been nothing but brilliant. We drove all over Bristol visited almost every dealership and couldn't find anything as nice, well kept and affordable as what CJ had. We spoke to Craig multiple times asking questions about the cars and their backgrounds and he couldn't have been more helpful in giving us all the time and information we wanted. I would easily recommend CJ autos to anyone looking for second hand cars that look brand new.
As someone who traveled 300 miles to pick up a bargain, I couldn\u2019t have been more happier to deal with Craig, who\u2019s a pleasure to deal with and takes pride in what he does. Car is as described, in outstanding condition, showcased in an immaculate garage. Straight forward deal without any hassle, couldn\u2019t have gone any smoother! Thanks again Craig, wish you all the best mate \U0001f44d
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
