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Car Firm Ltd
Great North Road, Wittering, Peterborough, PE8 6HG
Car Firm Ltd
Great North Road, Wittering, Peterborough, PE8 6HG
I was slightly nervous about buying another used car because my last experience elsewhere wasn\u2019t great. I spent quite a bit of time inspecting the vehicle here and asking questions before deciding. Nobody seemed bothered by me taking my time, which I appreciated. I eventually went ahead and have been pleased with the car.
I\u2019d seen plenty of cars online that looked perfect in the pictures and then disappointed me when I went to view them. Because of that, I went to Car Firm with fairly low expectations and told myself I wouldn\u2019t get carried away. The car I\u2019d come to see actually made a better impression in person than I expected. I checked it carefully, took it out and spent some time afterwards deciding whether I wanted to proceed. I wasn\u2019t interested in being talked into anything; I just wanted the chance to judge the car for myself. Once I was satisfied, I was happy to go ahead. The buying side was straightforward and I left feeling that the journey had been worthwhile.
I was quite nervous about buying another used car because I\u2019d had a poor experience elsewhere a few years ago. Because of that, I probably asked twice as many questions as the average customer and checked the car more carefully than I normally would. I wanted to see it in daylight, look around the bodywork, spend time inside and actually drive it before even talking seriously about buying. I never felt like I had to hurry through any of that. I went away afterwards because I wanted to make the decision with a clear head rather than getting excited in the moment. After thinking about it overnight, I decided I was comfortable going ahead. I returned, completed everything and collected the car. Taking my time made the whole purchase feel much better for me.
NO STAR IF POSSIBLE \u2013 Air conditioning was faulty at the time of sale, and the promised repair was not completed I purchased a car from Car Firm Stamford on 24 June 2026. The air conditioning was not functioning at the time of purchase, and I was informed by the company that it would be repaired once the system had been re-gassed. After completing the purchase, I contacted the company regarding the issue. I was initially advised to seek coverage for the repair through the warranty I had purchased with the vehicle. However, I was also asked to suggest to the warranty provider that the air-conditioning fault had developed after I purchased the car. This was inaccurate, as the fault was present at the time of sale. I was not comfortable making a claim based on information that was untrue. I subsequently sent several emails to Car Firm regarding the issue, but received no response. After making further attempts to resolve the matter, I was called a liar, and the company refused to take any action regarding the air conditioning. The fault was known at the time of sale, and I was specifically assured that it would be repaired. I am extremely disappointed with the way this matter was handled, particularly the failure to respond to my emails and the manner in which I was treated when I continued to request that the issue be resolved. I have retained the relevant emails and other documentation relating to the purchase and the air-conditioning fault. Based on my experience, I would not recommend Car Firm Stamford. I would advise anyone considering purchasing a vehicle from them to A/ Ensure that all representations regarding faults and repairs are documented in writing before completing the purchase . B/ Record all conversations with them. C/ Please read reviews, they are there for a reason(i wish i had)
My son had been telling me for months that it was time to replace my old car, but I kept putting it off because I hate shopping for cars. Eventually he sat down with me and started looking online, and we found one at Car Firm that seemed worth seeing. He came with me because he understands all the newer features better than I do. We looked around the car together, he checked half the technology while I concentrated on whether I actually found it comfortable, and then we took it for a drive. I was surprised by how quickly I got used to it. I still didn\u2019t want to make a snap decision, so we had a chat afterwards before I agreed to anything. I ended up buying it and my son now takes full credit for finding my new car. I have to admit he did a good job.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
