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Axholme Car Exchange Limited
106A Scotter Road, Scunthorpe, DN15 8AT
Axholme Car Exchange Limited
106A Scotter Road, Scunthorpe, DN15 8AT
Waited a few weeks after getting my car to do this review\u2026bought a 2019 focus estate from these guys about 3 weeks ago and I\u2019m loving the car . The service I received from these guys and especially Adam who I dealt with mainly was second to none\u2026great people and a great garage I\u2019d highly recommend them. Car was lovely and clean when I collected it and absolutely faultless. I\u2019d also like to point out this isn\u2019t a local garage to me I live about 40 miles away but chuffed with the car and service I received so wanted to leave this review\u2026excellent all round
We bought a car on finance from Axholme Car Exchange in May. The staff were friendly when we collected it, and everything seemed fine at first. Unfortunately, just 10 days later the engine management light came on. I took the car to Ford for a diagnostic check, which revealed multiple faults, the main one being the catalytic converter. I returned the car to Axholme, and after four days they told me it had been repaired. However, the very next day the engine management light came back on, and the car went into limp mode due to a turbo fault. Axholme collected the car and provided me with a courtesy car. After numerous phone calls chasing updates, I was eventually told the catalytic converter, turbo and an active grille fault had all been repaired. This took 19 days. I collected the car, but after driving less than five miles, the exact same problems returned. At that point I completely lost confidence in the vehicle. I contacted Axholme and told them I no longer wanted the car because, in my opinion, it was not fit for purpose or of the quality I expected. I was told I had to return the car myself, as they would not collect it. I took it back on a Sunday and posted the keys through the letterbox because they were closed. What has disappointed me most is the lack of customer service afterwards. Despite everything that happened, I didn\u2019t receive a phone call to apologise, discuss what had gone wrong, or even confirm when my deposit would be returned. I appreciate that faults can happen with used cars, but repeated failures, unsuccessful repairs, and poor communication have made this a very frustrating experience. Sadly, I cannot recommend Axholme Car Exchange based on how this was handled.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
