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AB And Cars Ltd
560 Hartshill Road, Stoke On Trent, ST4 6AQ
stoke on trent
3.6 (72 reviews)
AB And Cars Ltd
560 Hartshill Road, Stoke On Trent, ST4 6AQ
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I bought a Nissan Juke from this company in September, it broke down in 2 weeks after ownership. It was towed back to him. I picked it up a week later, he said it was fixed, however driving home it still wasn't working properly. He then said "he can't figure out what is wrong with it, only a ceased ball bearing which he replaced". I left the car with him then went home. I decided to ask for my money back being in first 30 days and the car was obviously faulty. Here's where the trouble started it took over 3 weeks to get my refund; because he paid me in 4 different installments. I had to contact Trading Standards for advice. I had to constantly call and email to get any information regarding my refund. I was beginning to feel he wouldn't pay me back which caused me a lot of unnecessary stress; not to mention the cost of a rental car I had to hire. Then he deducted 50 pounds off my refund for petrol which I used driving to and from his business in the faulty car. Overall I found this experience stressful and costly. I found him rude, untrustworthy and unprofessional.
I am confident to say that this is "THE best of the best" cars showroom and workshop in stoke on Trent. Staff is extraordinary cooperative and friendly. And on the top of it....Owner Mr Noori makes you feel comfortable with his dealing and services to your satisfaction. I bought a used Audi from here. They got me new 02 tyres and all brake pads replaced as a goodwill.Engine and other things were in warranty but. After few weeks I found my passenger door central locking was not working sometimes. I talked to them and they replaced the complete module for free despite it was not covered in warranty. Gave my car a complementary wash as well. These people are awesome in their dealing with customers and after sales services. Highly recommended for buying cars and having repair work and servicing of vehicles. My best wishes for them.
Fantastic service provided throughout the purchase of my new car. Rhys and Charlie went over and above to support any queries I had, this included providing excellent service with after-sales and warranty commitments. Highly recommend them and will definitely use their services in the future, thanks again for a wonderful experience.
Would highly recommend!! Purchased a lovely little A180 from here and I can only say how pleased I am with the customer service provided from start to finish. Friendly, informative, beautiful car and they also gave me the best part exchange price out of 4 other garages. I will stick by this garage and return once I am ready to part exchange the A180 in a couple of years!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
