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87
Gates of Harlow
Gates Corner, Edinburgh Way, Harlow, CM20 2EG
harlow
4 (2,749 reviews)
87
Joined 2007
Gates of Harlow
Gates Corner, Edinburgh Way, Harlow, CM20 2EG
I picked up my new car today. Macy has given me fantastic service this week. She is knowledgeable, professional and I didn’t feel under pressure from her. The whole process only took a week, from thinking about what I wanted and could afford to picking up my new car. Macy responded quickly to any questions I had. I can’t recommend her enough. Well done, one very happy customer.
I have been left with no car bearing In mind I am still paying for the car that they are not able to work on because of a fault on there side I am struggling to get to places like work and I don’t live in an area with frequent public transport hence why I got a car from there in the first place. My car is a 2023 plate car with only 2000 miles when I got it I haven’t even had this car for 3 months and due to them selling me a faulty car it has been taken away from me 2 times already and on both occasions I haven’t be given a temporary car or any support leaving me stranded. My job is on the line as I need a car for my role and they don’t care because this is being covered with the one year safety net that they provide the first year when you get a car with them and they have no sense of urgency when dealing with your needs since they are not making money or a profit from it, probably why my car wasn’t fixed properly the first time it went there to be checked because while I was driving my car just shut down to the point i couldn’t even lock my car ( also for extra information my car is not an electric car) They want me to go 3 months without having a car even while I am still paying for it, beating mind i haven’t even driven the car for 3 months. This is not fair and highly regret ever getting a car from here. Even though though the cars are stated as ‘ Gates approved’ you are still at risk of buying a deathtrap like I unfortunately have.
Absolutely horrific I got a disability car for my nine yr old son we picked up the Jaecoo 10 am 1/3/2026 on driving out warning lights flashed and beep say gear lever problem pull over into safe place and call for service, bit suspicious as a brand new vehicle already had 31 miles on clock went back next day sat in showroom three hours was almost ignored still no help or no contact. called Today the 3 day asked for manager of the main ford dealership to contact me again no contact this is meant to be a vehicle for a disabled child with medical issues as I have signed for car no one interested be warned I actually had to pay £700 cash upfront also
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
