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FOW Winsford
Weaver Valley Road, Winsford, CW7 3AL
winsford
4.3 (12,011 reviews)
FOW Winsford
Weaver Valley Road, Winsford, CW7 3AL
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I bought my dream car from Fords of Winsford, a Cupra Formentor. I had wanted it for years. I picked it up end of February, within 23 days it was back there. I had 9 warning lights & alarms going off. After poor service from the after sales team I picked it up after them having for a week & not knowing what was wrong with it. Another 30 days & it was back there with the same warning lights going off. The clever staff at after sales knew exactly what was wrong and said it would be fixed quickly. After 4 days it was fixed, new part fitted and everything was good. Not. 4 days later it was back again. The 3rd time in less than 3cmonths. Not once Chad anyone said they were sorry about what was going on. The 3rd time I took it back I was given another courtesy car, no fuel, fuel light on, handbrake light on when it had been taken off and the clutch going. I was eventually told I could either have my money back or pick another car. I picked a fully electric car that was £400 less than the Cupra. I asked for a reduction for all the inconvenience & having to pay for an ev charger to be installed. No I wasn't getting anything. I will never buy a car from FOW again. Terrible customer service and shocking after sales care
Staff: Callum and Hannah were great but the system is disorganised. Was travelling to see the car by arrangement when I was called to say if was under recall and so could not go out. Took 4 weeks to get the recall task done. Why was the car not booked in the moment it arrived at your premises? Callum was great giving me weekly updates on progress (or lack of). Without these I might have given up. Was disappointed to collect the car with battery at 40%. First thing I had to do on collection was to find a charger and wait. Charging to 80% when a customer wants to collection cheap and seems only courteous.
Very friendly sales staff who were not pushy. Competitive prices on all vehicles and a fair trade in price was offered. I was put at ease on my test drive which I was nervous about due to not only driving an unfamiliar car but in an area unknown to me. Completion of sale was smooth and everything was explained throughout. Id certainly recommended FOW to anyone looking for a used car.
I had an excellent customer experience purchasing my car yesterday. Phebe was incredibly helpful, knowledgeable, and took the time to answer all of my questions clearly and thoroughly. She made the entire process smooth and stress free, including facilitating a same day exchange of vehicles, which I really appreciated. Everything was handled efficiently, and she made what could have been a complicated process feel very easy and straightforward. I’m very pleased with the service I received and would highly recommend buying from her in the future.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
