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1,388
FOW Winsford
Weaver Valley Road, Winsford, CW7 3AL
winsford
4.3 (11,705 reviews)
1,388
Joined 2009
FOW Winsford
Weaver Valley Road, Winsford, CW7 3AL
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I cannot give a great score to FOW as my experience has been very poor. The vehicle I initially went to view and test drive was dirty and covered in scratches and gaffa tape residue along the sunroof and a broken rear light. I did not know of the broken rear light until after the test-drive when I was able to walk around the vehicle. (Not sure on the legalities of test driving a car with a broken rear light.) I rejected that vehicle and happened to see another similar spec vehicle which was more expensive but in better working order. It certainly needed a clean. I decided to put a deposit on the vehicle of £250 and await further instruction as to when it would be ready to collect. There were a few issues that would be rectified on the job list of the vehicle, including replacing the glovebox as it had a big deep scratch along the front of it. I was asked if I would like to pay for the AutoGlym Lifeshine product which would be applied to the car after a thorough Valet inside and out. It was an additional £299. As this was a big family purchase and something we have been looking forward to for quite sometime I decided to add on this product. I did some research online and saw plenty of videos which state that the car must be thororoughly cleaned and left to dry before the life shine coating is applied. A fortnight had passed and my wife and I went to collect the car. We were devastated when we saw that the car was not clean. Mud and grime and marks under rear view mirrors. Inside the seats had been hovered and product seemed to be applied to the upholstery. However, the pillars inside were mucky. The roof lining had dog hair embedded in the ceiling near the boot and there were crisps under the seats. This was not a Valet experience they sold me. My salesperson agreed and asked for the car to go back to the cleaning dept to address those issues before we drove home. I agreed but after 15 minutes the car was inspected again and the crisps were still under the seat and the pillars were barely cleaned. Not the greatest experience. I was so disheartened that I wanted my deposit back and to leave the store. My wife urged me to reconsider as I otherwise liked the vehicle and was looking forward to having a better car. The glovebox had not been replaced it had been repaired. A bodge job using an off colour filler and then filed down. it sticks out like a sore thumb. FOW explained that if I purchase the vehicle they will order a new glovebox door and also give me 10 litres of Diesel. I didn't think this was satisfactory at the time but given the hours we had already wasted at the dealership I just wanted to get the car home. The initial experience waste great. The staff didn't really care. They know that if I didn't buy it someone else would. They are such a big company that they hide and claim each department is separate and has issues. My salesperson said they have had numerous complaints about the Valet/Cleaning department in an attempt to empathise with me. I then wanted to enjoy the vehicle with my family. on the morning school run less than 48hours of owning the vehicle I noticed glitches to the the electrical systems. Rear view cameras not working. and an amber engine warning light appeared. I am devastated. Nobody wants to buy a faulty car. Especially from a reputable dealership that pride themselves in excellent customer experience. I contacted FOW via email and also rang them to log the complaints. I have a 30 day warranty but FOW cannot see the vehicle until the end of the month and also need the car to run diagnostics and repairs for a few days and won't offer a courtesy car. I am 50 minutes from Winsford and need the vehicle for life and work commitments. The alternative option they have given me is to bring the car in May 12th and they can provide a courtesy car then. That is 9 weeks away. I don't think these are adequate responses. A timely manner in my eyes would be within 7 days after faults have been notified. Fords of Winsford claim to offer excellent service. A straightforward experience for the client. My experience has been rubbish. The car was not cleaned to the level expected. The second time it went in they didn't address the faults with crisps still under the seat etc... The way they have responded to the faults showing on the car has been poor in that they won't offer a solution in a timely manner. 31st March with no courtesy car and no compensation for being without the vehicle. It doesn't feel like a personal experience. It feels like they don't care. Move on to the next person. I may reject this vehicle under consumer rights act which is still can. If you are considering a FOW purchase. Make sure you have the right expectations. Don't go in thinking that they care about the experience or a level of service. In my experience they simply do not care.
I came to look at a car on the Tuesday, and collected the car on the Saturday. The process from start to finish was stress free and seamless. Amelie was really helpful and I felt no pressure at all to purchase the car. She helped me get the best price for my car as a part exchange and I’d highly recommend them to anyone.
A big shout out to the aftercare service, Liv was a real star when I contacted FOW. All the staff I dealt with buying my car were absolutely brilliant, the whole process was smooth and professional. But, what has made this a 5 star review is the after care FOW offer. They proved that even though you’ve paid your money they absolutely still make sure you are looked after. I can’t thank you enough Liv!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
