A recall has been issued for my car. What should I do?

• Updated

If your car has been recalled, this means that the manufacturer or the DVSA (The Driver and Vehicle Standards Agency) has identified a safety-related problem. 

If you’re buying a car and it’s recalled before your handover, we'll take care of the issue with the manufacturer or the DVSA. We'll also reschedule your handover so we can get any necessary repairs sorted for you. 

If you’re buying a car and it's recalled after your handover, you’ll need to contact the manufacturer directly. They’ll then arrange for your car to be fixed.

We check for recalls on every used car we buy and we regularly monitor a car's recall status when it's at our Vehicle Preparation Centre. We then complete a final check before your handover.

If you're selling or part exchanging your car and it's recalled, simply get in touch with the manufacturer. Once the issues are fixed, you’ll be able to go back and complete your booking. 

Because we rely on manufacturers and the DVSA for information about recalls, there may be a short delay in being able to check out while our system updates.