Questions about your car subscription

We’re giving you three months’ notice to end your agreement early and return your subscription car. 

This means that between now and when your notice period ends, you can return your subscription car at any time. Just give us 7 days’ notice and we’ll process the return for you. Until then, please continue to pay your monthly subscription payment as normal.

In July 2022, we announced that we were no longer going to offer Cazoo cars for subscription to new customers. In line with this change, we’re closing down our subscription services to our existing customers.

If you haven’t received our termination notice by post, it likely means we have an out-of-date home address for your Subscription account. Please contact us to update your details as soon as you can so we can make sure you have all the information.

Call our Subscriptions team on 020 3901 3488 on option 6, followed by option 2, to organise a date and time to return the car.

You can arrange to drop your car off for free at one of our Customer Centres. You can also have it collected from your home address for £149 if that’s easier.

Please note that from 1st March 2023, some of our Cazoo Customer Centres will be closing. The locations available for drop-off are Birmingham, Bristol, Chertsey, Lakeside, Manchester, Northampton and Wembley.

You aren’t able to purchase your subscription car but to make finding your next car a bit easier, we’re offering £250 off any Cazoo car bought on finance. You can browse through our wide range of used cars and if you need any help with finding your next car, we can make recommendations suited to your lifestyle and budget. 

When you apply for finance with Cazoo, a lender will complete up to three hard checks when reviewing your credit report to help decide on your finance application.

You can also check how likely you are to be accepted with our car finance checker. We only carry out a soft credit check so there’s no impact on your credit rating. You’ll then be able to browse our Cazoo cars suited to your budget and personal APR.

To claim the £250 discount off your next Cazoo car, simply find your perfect car and apply for finance by the date of termination. Your minimum deposit must be £250 or more to qualify for this offer.

Once your subscription car is returned and it’s been at least 8 days since receiving your Cazoo car, please email us at [email protected] with your order number and we’ll process your £250 refund. This will take between 5-7 days to reach your account. For more information, read our terms and conditions.

Once your return date is scheduled, please make sure you return the car:

• With at least 10 litres of fuel or 75% charged if it’s an electric car.

• Clean inside and out and all personal belongings removed from the car.

• With all headrests, mats and anything else that came with the car when you received it.

There may be a fee if:

• The tank is almost empty.

• The car is dirty.

• The car is damaged beyond fair wear and tear.

• If something is missing.

You can find out more in the BVRLA's Fair Wear and Tear Standards.

Once you’ve returned your subscription car, we’ll inspect it and compare it to BVRLA's Fair Wear and Tear Standards. If the car is in need of any repair or refurbishment that’s outside of fair wear and tear, you may be charged.

We’ll also check for any outstanding payments, charges or penalty notices. If you go over your mileage allowance, we charge excess mileage at £0.35 for each additional mile.

If you’re a named driver on a Drover subscription agreement, you’ll need to speak to the main driver. If you’d like to return the car earlier or schedule the return for when your notice period ends, the main driver will need to get in touch with us.

If we don’t hear from you within six weeks of having received your termination notice, we’ll try to get in touch by phone and email to arrange a return date. If we’re unable to reach you or your car isn’t returned on or before the date in your termination notice, we'll involve a third-party collection service. If this happens, any delayed collection fees will be passed on to you.

It’s important to know that after your termination date, you’ll no longer be insured to drive your subscription car. Up until the car is returned to Cazoo, you’ll be personally liable if you’re stopped by the police, the car is parked on a public highway or you’re involved in an accident.

We therefore recommend that you book the return of your subscription car at least 7 days before your termination date. Please contact our Customer Support team on 020 3901 3488 to arrange this.

If your circumstances have changed and you’re unable to make your subscription payments, please call us as soon as possible on 020 3901 3488 and we’ll do our best to help. 

You can also get help from a number of organisations that provide free and impartial debt advice listed by the Financial Conduct Authority or with the Government’s Money Advice Service. These organisations are not associated with Cazoo but may be able to provide you with some support and assistance.

If you have outstanding charges on your account and you’ve received a termination notice, these charges will need to be settled by your termination date. This includes any missed payments, penalty charge notices, damage charges and excess mileage charges that are accrued during your notice period. Any unpaid debt by the end of your termination period will be passed on to a debt recovery facility. 

You’ll also need to return the subscription car by your termination date. If the car hasn’t been returned, we may involve a third-party collection service and any delayed collection fees may be passed on to you. 

If you miss your next monthly payment, we’ll do our best to get in touch with you to let you know so you can clear the outstanding charge on your account. 

If you’re unable to make a payment, please get in touch with our Subscriptions team as soon as possible and they’ll be able to discuss your options with you. 

If it’s been 14 days since you received your default notice and we haven’t heard from you, this means that the terms of your subscription agreement have been broken. If this happens, in line with 11.7 of your terms we’ll terminate your subscription and we may need to take legal action to recover the car. For full transparency, this could result in a county court judgement being made against you.

If you have questions about your subscription or you’d like to end your agreement early, please call us on 020 3901 3488 on option 6 followed by option 2 and we’ll be happy to help.