We’re making some exciting changes at Cazoo!

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How will I know when my collection slot is confirmed?

• Updated

Once you place your order, you’ll receive a confirmation email with a unique order number and everything you need to know about your collection slot. We’ll also call you the day before to check that you have everything you need and answer any questions you may have. 

Before you collect your car, you’ll need to activate your 3-Day Driveaway Insurance. We’ve included a link in your order confirmation email. You’ll also need to make sure the car is taxed

When you collect your car, you’ll need to bring three things with you: 

  • A valid photo driving licence that matches your billing address.

  • A utility bill or bank statement from the last three months as proof of your billing address.

  • The payment card used to pay for the car.

  • Your order number.

What happens on the day

Head inside and we’ll get you checked in! We’ll get you a refreshment too if you’d like. We’ll then introduce you to your Handover Specialist who will show you around your Cazoo car and answer any questions you have. If you’re part exchanging, your Handover Specialist will check over your current car to make sure it matches the description you provided. 

Your collection appointment will last about 30 minutes or up to 45 minutes if you’re part exchanging your current car.

Learn more about our car handover

If you think you’re going to be late, just let us know by calling us on 020 3901 3488.

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