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Car handover

Receiving your Cazoo car

Whether you’re buying or financing, we want to make sure that you’re properly introduced to your Cazoo car.

  1. Flexible time slots

    Delivery or collection at a time to suit you, 7 days a week.

  2. Tailored to you

    A detailed introduction to your car, inside and out.

  3. Expert advice

    We’ll show you around the car and answer any questions.

Home delivery

We’ll deliver your car to your door within your chosen four-hour slot and we’ll give you a call before we arrive.

One of our Handover Specialists will arrive in a Cazoo transporter, which is about the size of a grocery delivery lorry. Just tell us where you’d like your car unloaded and we’ll do the rest.

In some cases, we may drive your Cazoo car to your home or deliver it on a smaller transporter. If we drive it to your home, the mileage of your Cazoo car will vary from what you see on the website. The increase in mileage is based on the distance we drive to your address and won't exceed 500 miles.

All our Handover Specialists wear Cazoo hi-vis jackets and will show you their ID.

See FAQs about home delivery

Details about home delivery

Collection from a Customer Centre

If you’d like to collect your car, we have 7 Cazoo Customer Centres that you can visit, from Manchester to Wembley.

  • Collect your car for free in a one-hour slot

  • Choose a centre that’s most convenient for you

  • There’s plenty of parking onsite and things to keep the kids busy

See Customer Centre locations

More comprehensive than a typical test drive

We give you up to 7 days to drive your Cazoo car and to make sure it suits your lifestyle. Within this time, you can drive up to 250 miles, from the school run to the daily commute and more. 

If you change your mind within 7 days of delivery or collection, for any reason at all, you can return it and we’ll give you a refund. If you paid for home delivery, we’ll also refund the cost of your delivery.   

To return your car, simply drop it off at a Cazoo Customer Centre for free or we'll collect it from your door for £149.

Learn more about our 7-Day Money Back Guarantee

A personalised introduction to your car

So you have a thorough handover, one of our Handover Specialists will show you around the car, take you through its key features and answer any questions you have. They’ll also check that you’re happy with the car and ask for a quick signature to confirm. 

All handovers take about 30 minutes or 45 minutes if you’re part exchanging. This is so we can check that your current car meets our conditions and then we’ll take it off your hands.

Meet some of our Handover Specialists

  1. Babs

    "I love using my customer service skills and experience to delight our customers and exceed their expectations."

  2. Tony

    "The best thing about my job is meeting the customers. I often think how great it is that I get to make people happy."

  3. Daniel

    "My job is special because I get to meet new people every day and see their reactions when they get their Cazoo car."

Have a question?

Our customer support doesn’t end once your car arrives, we’re here to help with all your car queries.

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