Cazoo car handover

Whether you’re buying, financing or subscribing, we want to make sure that you’re properly introduced to your Cazoo car. Here’s what to expect on the big day.

  • Flexible time slots

    Delivery or collection at a time to suit you, 7 days a week.

  • Tailored to you

    A detailed introduction to your car, inside and out.

  • Expert advice

    A Handover Specialist to explain the car’s features and answer your questions.

Home delivery

  • Delivery to your door in a two-hour slot

  • We call you 15 minutes before we arrive on the day 

  • Tell us where you’d like your car unloaded and we’ll do the rest

Your car will arrive on a Cazoo transporter which is about the size of a grocery delivery lorry. If you have any road restrictions, you can flag them when you check out.

See FAQs about home delivery

Collection from a Customer Centre

  • Collect your car for free in a one-hour slot

  • Choose a centre that’s most convenient for you

  • There’s plenty of parking onsite and things to keep the kids busy

See Customer Centre locations

A personalised introduction to your car

We want to make sure that you have a thorough handover and one of our Handover Specialists will take you through all of the car’s key features and make sure that you’re happy with it. All handovers take about 30 minutes (or 45 minutes if you’re part exchanging as we’ll need to give your current car a check to make sure it meets our conditions and then we’ll take it off your hands).

No questions left unanswered

Our Handover Specialists know your car inside out and will be able to answer any questions, no matter how big or small. If your car has heated seats or sat nav, they’ll show you how it works. They’ll even pair your phone and set your favourite radio station if you’d like.

Meet some of our Handover Specialists

  • Babs, Corby

    "I love using my customer service skills and experience to delight our customers and exceed their expectations."

  • Tony, Doncaster

    "The best thing about my job is meeting the customers. I often think how great it is that I get to make people happy."

  • Daniel, Corby

    "My job is special because I get to meet new people every day and see their reactions when they get their Cazoo car."

"...The delivery driver was brilliant, he had researched the car thoroughly beforehand and took me all through the car's features. He even connected my phone for me."

Neil Hough

7 days to get to know your car

We give you up to 7 days to drive your Cazoo car and to make sure it suits your lifestyle. If you change your mind, for any reason at all, you can return it for a full refund.

Learn more about our 7-Day Money Back Guarantee

Here if you need us

Our customer support doesn’t end once your car arrives. We’ll give you a call a few days later to see how you’re getting on. And if you need anything beyond that, we’re here to help with all your car-related queries or if you just fancy a chat.

Have a question? See all FAQs

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