Whether we’re delivering your car to your door or you’re collecting it from one of our Customer Centres, we want to make sure that you’re properly introduced to your Cazoo car. Here’s what to expect on the big day.
Delivery or collection at a time to suit you, 7 days a week
A detailed introduction to your car, inside and out
A Handover Specialist to answer all your questions
If you choose to have your car delivered, your Handover Specialist will bring it to you in your chosen two-hour delivery slot on a dedicated Cazoo transporter. They’re about the size of a grocery delivery lorry. You can flag any road restrictions during checkout and we’ll call you 15 minutes before we arrive on the day. Once we’re there, tell us where you’d like it unloaded and we’ll do the rest.
If you choose to collect your car, your Handover Specialist will talk you through everything you need to know during your chosen one-hour collection slot. We have plenty of parking on site and things to keep the kids busy whilst you’re getting to know your car.
We want to make sure that you have a thorough handover and one of our Handover Specialists will take you through all of the car’s key features and make sure that you’re happy with it. All handovers take about 30 minutes (or 45 minutes if you’re part exchanging as we’ll need to give your current car a check to make sure it meets our conditions and then we’ll take it off your hands).
Our Handover Specialists know your car inside out and will be able to answer any questions, no matter how big or small. If your car has heated seats or sat nav, they’ll show you how it works. They’ll even pair your phone and set your favourite radio station if you’d like.
"I love using my customer service skills and experience to delight our customers and exceed their expectations."
"The best thing about my job is meeting the customers. I often think how great it is that I get to make people happy."
"My job is special because I get to meet new people every day and see their reactions when they get their Cazoo car."
We give you up to 7 days to drive your Cazoo car and to make sure it suits your lifestyle. If you change your mind, for any reason at all, you can return it for a full refund.
Our customer support doesn’t end once your car arrives. We’ll give you a call a few days later to see how you’re getting on. And if you need anything beyond that, we’re here to help with all your car-related queries or if you just fancy a chat.